Driving towards predictable renewals w/ Kristi Faltorusso
In a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer ...
14 Aug 202034min
Building a culture of employee success and customer success w/ Casey Graham
Casey Graham, CEO of Gravy, drops by to talk about building culture - particularly how starting with your employee success can translate Into customer success. He Is one of the most Interesting peop...
13 Aug 202042min
How CSMs can maintain relationships during implementation and onboarding | CSM Office Hours
Gain Grow Retain has Introduced CSM Office Hours - a way for CSMs and Individual Contributors to connect peer-to-peer. No experts, no panel - just an open discussion to help them Improve In their day-...
12 Aug 202049min
Putting the customer at the center of your business w/ Andy Burden & Steve Budd
Andy Burden & Steve Budd of Substribe join us to discuss how they approach putting the customer at the center of businesses. -- This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Cu...
7 Aug 202030min
Level up your relationships by asking open-ended questions w/ Bob London
Bob London comes back for Part 2! His first episode crushed it - go back and listen if you haven't already.... it is titled "Customer success managers can get more strategic w/ Bob London" Today he c...
5 Aug 202037min
How to keep customers engaged during enablement and education w/ Alex Turkovic and Samma Hafeez
We're bringing the Gain Grow Retain online community to life as we Introduce a new series called Off The Page - where we highlight conversations that are happening within the community. Today we're ...
3 Aug 202021min
How to create smooth account transitions w/ Kristi Faltorusso
In a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer ...
1 Aug 202036min
Higher Logic acquires Customer Imperative at the intersection of community and customer success
We've got some exciting news this morning - Customer Imperative has been acquired by Higher Logic, a software platform focused on customer engagement and communities. We wanted to take a moment to r...
29 Juli 202019min
