A Chief Customer Officer can own Sales? w/ Adam Feigenbaum
Adam Feigenbaum Is currently a Senior Advisor for Susquehanna Growth Equity. Before that he worked his way up from Marketing Associate to Chief Customer Officer at ICims, the leading cloud recruiting ...
27 Juli 202046min
Customer success is the closest to the customer w/ Kristi Faltorusso
In a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer ...
24 Juli 202035min
Make your customer relationships more personal w/ Ethan Beute
Today we've got Ethan Beute, the Chief Evangelist from BombBomb (a video platform to Insert quick and easy videos Into your customer communications). Ethan also hosts The Customer Experience Podcast ...
22 Juli 202038min
Building customer engagement through podcasts, content and community w/ Logan Lyles
Today we've got Logan Lyles, Director of Partnerships at SweetFish Media and Co-Host of B2B Growth Show and The B2B Sales Show. This guy knows his stuff when It comes to creating value for customers ...
17 Juli 202027min
Creating customer success w/ Daniel Cattini and Alex Truman
Jay sat down with Daniel Cattini and Alex Truman of the Creating Customer Success podcast to discuss everything customer success. They touch on where It should live In the organization, some key str...
15 Juli 20201h 13min
How should a company set up the organization to ensure customer success w/ Kristi Faltorusso
In a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer ...
9 Juli 202031min
The sales to customer success transition within B2B SaaS w/ Dave Duke, MetaCX
Jay joins Dave Duke of MetaCX around how customer success teams can examine the transition between sales and customer success. There needs to be a strategic conversation that continues as the deal is ...
7 Juli 20207min
Creating ’Channel’ and ’Partner’ success programs w/ Megan Macaluso
Megan Macaluso, VP of Customer Success & Operations at ESG, has experience across the customer lifecycle. We brought her on to talk specifically about Channel and Partner programs - In particular, how...
30 Juni 202034min
