Building community within your B2B SaaS industry
There's an opportunity to build and cultivate a community within your B2B SaaS Industry. The COVID Pandemic could be the catalyst needed to spin up a community that can become an aspect of your custo...
20 Apr 202020min
Connecting Customer Success and Finance in B2B SaaS | Carl Yost, Black Diamond Advisory
Jay and Jeff bring on Carl Yost of Black Diamond Advisory to talk about the Importance of customer success and finance building a relationship. Forecasting models have become daily exercises that h...
16 Apr 202024min
Internal Communication and Board Reporting during COVID
Jay and Jeff take some time to hit on Internal Team Communication and Board Reporting: Internal CommunicationFind ways to share the hypothesis and tactics that have been Implemented - possibly releas...
13 Apr 202018min
Building relationships during uncertain times | ClientSuccess Webinar
Jay joins Mark Stoddard and Dave Blake of ClientSuccess as part of their CS Leadership Webinar Series. Jay shares a few Insights we've picked up from the market on how to engage with customers duri...
10 Apr 202055min
How the job market will impact companies and individuals
Jay and Jeff sit down to talk about the job market at B2B SaaS organizations during this pandemic. A couple of quick hits: Individuals need to find ways to stand out (LinkedIn connections, building ...
8 Apr 202015min
Changing metrics and strategies | CS Leadership Office Hours
-- If you'd like to join CS Leadership Office Hours, sign up here: https://tiny.cc/csofficehours -- Customer Engagement Modification:More human touch has been inserted into most companies tech-touc...
8 Apr 202047min
Contract flexibility options to discuss with your team | CS Leadership Office Hours
In Session 2 of our CS Leadership Office Hours, we shifted away from a panelist and more Into group discussion to get free-flowing Ideas. Here's a quick hit recap: Contract Flexibility Levers avail...
2 Apr 202048min
Customer engagement during the COVID pandemic | CS Leadership Office Hours
In Session 1 of our CS Leadership Office Hours, we had a panel talk through how to engage with both customers and employees during the COVID pandemic. Thanks to our panelists: Megan Bowen, Platterz ...
2 Apr 202048min
