Setting up a health score that means something | Chris Hicken, ’nuffsaid
Jay and Jeff sit down with Chris Hicken, CEO of 'nuffsaid, to discuss health scores. Typically they become complicated, lagging Indicators and unrecognizable for teams - Chris helps us look at what fa...
27 Mars 202036min
Contract levers to use during SaaS negotiations
Jay and Jeff dive Into typical SaaS contracts - particularly the levers available for a business to pull during negotiations. This has become a major topic of conversation given the current political ...
23 Mars 202020min
The impact in the SaaS business community
Jay and Jeff sit down for a new format...shorter episodes, quicker hits and full of punch. This week they dive Into the ever-present Coronavirus and how that Is Impacting the SaaS world. -- This po...
20 Mars 202015min
Customer Feedback Programs | Steve Bernstein, Waypoint Group
In this episode, we are joined by Steve Bernstein, the Founder of Waypoint Group and TopBox. Steve has spent his career perfecting the art of customer feedback and NPS programs as It relates to softwa...
4 Mars 202016min
Scaling customer success with technology (Katie Yagodnik, Monster)
In this episode, Jeff and Katie talk through how Monster has had to leverage customer success technology to deploy against their customer journey. She has worked cross-functionally to implement the to...
26 Feb 202028min
Bringing improv into the business world (Gail and Bruce Montgomery, ExperienceYES)
Jay and Jeff sit down with Gail and Bruce Montgomery to talk through how Improvisation and art of Stand-Up Improv can be applied to business. -- Big shout out to Gail and Bruce Gail: https://www.lin...
21 Jan 202032min
Giving voice to the customer to drive strategy (Lauren Culbertson, LoopVOC)
Jay and Jeff sit down with Lauren Culbertson, Founder and CEO of LoopVOC. They talk through some key topics that link Voice of Customer programs to the larger business strategy: The importance of hav...
21 Jan 202027min
Marrying together product and customer success (Abby Hammer, ChurnZero)
This episode, Jay and Jeff welcome Abby Hammer, Chief Customer Officer and Head of Products at ChurnZero. She's a rockstar that marries product and customer success and lets us in on her best strategi...
21 Jan 202028min
