#63 Tips for Team Leaders with me & Chris
The first of its kind on GOOW this is an episode solely dedicated to sharing tips and will be the start of some mid-week episodes. Joined by my mate & 5 time guest Chris Rainsforth we cover ten top ti...
26 Maj 202150min
#62 Sarah Hunt of the CCMA
Sarah Hunt is well known in the industry and a real all round SME in Contact Centres. Sarah talks about her career in contact centres, her role at the CCMA, her views on what the future has in store f...
21 Maj 202138min
#61 Pete Dunn talks mental health
Pete Dunn is a great advocate of mental health and I have benefited personally from being his friend and hearing him talk on this subject so as mental health awareness week comes to an end Pete talks ...
14 Maj 202147min
#60 Stuart Dorman from Sabio talks AI
Stuart Dorman is the Chief Innovation Officer at Sabio and a few weeks ago we talked on this podcast about some elements of technology in the contact centre but today wanted to focus on AI. I found ch...
12 Maj 202147min
#59 Mia two years on.....
To mark this podcast being two years old I finally got Mia to come on again (after her being the star of the podcast according to Ann-Marie Stagg) on episode 1 - this short bonus episode was recorded ...
7 Maj 20212min
#58 A further chat with Chris Rainsforth from Verint
A further chat with one of Get out of Wraps founder guests, long standing and t-shirt wearing supporters of all things GOOW - Chris Rainsforth. Love chatting to this guy.
30 Apr 202153min
#57 Lee Houghton - 3 Life Lessons
In a powerful episode, one that was a privilege to be part of, hear from Lee Houghton - Business Improvement Coach at Get Knowledge. Lee shares the incredibly powerful story about the tragic death of ...
16 Apr 202151min
#56 Stuart Dorman - Chief Innovation Officer @ Sabio
Stuart is well known in our industry and, like me, you have probably enjoyed him speaking at an event. Stuart is an SME and is very forward thinking - we have a great chat about a couple of topics tha...
13 Apr 202136min
