#4 Chatting with always interesting, often controversial Nik McEwan
A departure from Contact Centre Chat to talk to Nik McEwan who recently walked over 700 miles in the UK to raise money for Shelter. We focus on that but also talk about mental health & Nik’s views on ...
21 Maj 20191h 26min
#3 Chris Rainsforth shares his journey & thoughts on the industry he loves.
Chris is Head of Operational Management Best Practice for Verint and previously was at The Forum for many years as the Community Development Manager. Many of you would have been at events and seen an...
16 Maj 201946min
#2 Chatting Quality, career paths & biscuits with Rachel Goddard
Rachel Goddard is Quality Assurance Manager for a general insurance company with a call centre of over 2000 employees. Rachel is rightly considered as an SME in the QA world and she talks to me about ...
10 Maj 201943min
#1 An Introduction to Get Out of Wrap & a reluctant first guest.
There are 6,200 contact centres in the UK employing 4 million people. So many industries, careers, skills and interesting projects to talk about. No sales, no sponsorship - just me and interesting gue...
5 Maj 20191min
