#23 Chatting with John Devlin the co-founder & CEO of Ascensos
With contact centres in England, Scotland, The Netherlands & România Ascensos are an award winning outsourcer, we hear from their Co-founder & CEO John Devlin. We chat about his 20years in the industr...
15 Maj 202022min
#22 Chatting with Dino Forte - CEO of Ventrica
For the start of Season 2 of GOOW I am joined by Dino Forte the CEO of Ventrica. We talk about his journey, what it means to be a ‘Ventrican’ and how he & his team moved 800 people home to still opera...
8 Maj 202040min
#21 The team behind the ECCCSA’s talk about the awards process and the night itself.
Last week 1300 people gathered in London to celebrate the winners in 32 categories at the biggest awards ceremony the customer contact industry has ever seen. In a #GOOW first this group recording fea...
5 Dec 20191h 17min
#20 Catherine Lindsay - Head of Customer Experience at Hitachi Capital ( UK )
Catherine Lindsay is an award winning Customer Experience leader with 21 years experience in this field. Currently Head of Customer Experience at Hitachi Capital Catherine was previously Director of C...
15 Nov 20191h 21min
#19 Faye Herring talks Resource planning including covering questions from listeners.
With 10+ yrs in managing Resource planning teams Faye has great skills and experience leading teams in a multi-channel, multi-lingual and multiple location environment. Faye leads a team of 9 Real tim...
25 Okt 20191h 15min
#18 Mark Healey talks training, his journey from agent to training SME, change and much much more.
With extensive experience in training and leading change in contact centres in the UK and offshore Mark is a unique talent. Great fun to be around and with clear opinions on getting the best from tra...
18 Okt 20191h 31min
#17 Helen Beaumont Manahan & understanding cultural nuance in QA.
A Get out of Wrap first with Helen back on the podcast for the second time. Helen is the EMEA Quality Solutions & CX Manager for BPA Quality and is an expert on improving human interactions and qualit...
11 Okt 201944min
#16 James Revell - General Manager at Air France - KLM
James is a multiple award winning leader at Air France - KLM where he has worked for 21 years, the last 4.5 years as General Manager. You may have heard James last year as he delivered a key note spee...
20 Sep 20191h 23min
