#47 Training in Contact Centres with Sophia Jakeman & Helen Manahan
In this episode we cover Training in contact centres. I am lucky enough to be joined by Sophia Jakeman and Helen Manahan - experts in their fields, we talk about; How has the pandemic changed training...
12 Feb 202149min
#46 Jackie Pringle - Director of Awards - CCMA
Jackie Pringle of the CCMA talks about the UK National Contact Centre Awards and the importance of recognising people during this difficult time and the positive emotional impact of getting involved. ...
5 Feb 202137min
#45 Chris Rainsforth & I carry on chatting emotions, contact centres, lockdown, the future & racehorses
Recorded live with no editing & published the same day I carry on my series of chats with my good friend Chris Rainsforth.
1 Feb 202150min
#44 Stephen Yap - Research Director for the CCMA
Stephen Yap is the Research Director at the CCMA ( Call Centre Management Association ) and you might have , like me, enjoyed his presentation at this years conference where Stephen shared the output ...
8 Jan 202147min
#43 Ben Page - Chief Executive of Ipsos - Mori
More used to being on the BBC than a homemade podcast Ben Page joins me on Get out of Wrap to talk about the work of Ipsos, 2020 and 2021 and what we should be thinking about based on all the research...
18 Dec 202052min
#42 Chris Rainsforth & I go full Joe Rogan and chat for ages
Chris Rainsforth is Head of Operational Best Practice at Verint, previously at The Forum Chris knows his stuff about contact centres and featured on episode 3 and has been a massive part of & supporte...
11 Dec 20201h 40min
#41 Katy Forsyth - Co-Founder & Director of Red Recruitment
Katy Forsyth has been in the contact centre world since University and after 5 years working for a recruiter she set up her own business Red recruitment with the concept of integrity at its heart. Ch...
8 Dec 202044min
#40 Judith Yates - HR Director
Judith recently spoke at the National Contact Centre conference about the work her and the team have done at BPA Quality to ensure the well being of the team is maintained during this challenging year...
4 Dec 202049min
