Hire The Smile

In today’s episode, Dr. Mike Pownall and Katie Ardeline are joined by Dr. Ivan Zakharenkov to discuss further research on why the veterinary profession experiences severe burnout and how corporate gro...

9 Mars 202132min

In today's episode with Dr Mike Pownall and Katie Ardeline, the conversation surrounds articles that discuss how sandwiching criticism between compliments is confusing and counterproductive and how vo...

23 Feb 202133min

In today’s episode, Dr. Mike Pownall and Katie Ardeline discuss burnout and reference the below podcast episode and article. Why Burnout Happens — and How Bosses Can Help https://pca.st/episode/5832...

9 Feb 202145min

In today’s episode, Dr. Mike Pownall and Katie Ardeline discuss a topic close to both of their hearts,  employee performance reviews. The foundation of the discussion surrounds two articles, each with...

27 Jan 202143min

In today's episode, Dr. Mike Pownall and Katie Ardeline discuss the premise that the customer is not always right!  The discussion begins with an article about customer entitlement and the effect that...

12 Jan 202136min

In this episode, Dr. Mike Pownall and Katie Ardeline discuss their Human Resources Wishlist for 2021 in lieu of a Year in Review of 2020. Let us know your thoughts!  As always please reach out to us ...

29 Dec 202036min

In this episode, Dr Pownall and Katie Ardeline discuss gratitude and appreciation and how it can help employees to focus on what matters, according to behavioural experts. They talk about the value of...

9 Dec 202040min

In today's episode, Katie Ardeline and Dr. Mike Pownall talk about developing resiliency in veterinary medicine. They introduce a new service, Advice by Oculus, which provides online, personal, perfor...

28 Nov 202039min