Impact Pricing
The Impact Pricing Podcast will help you win more business at higher prices by teaching you about pricing and value. Once you understand how your buyers perceive the value of your product, you can build, market and sell products that win at higher prices. Pricing is really about creating, communicating and capturing value.

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Reading Facial Microexpressions for Business and Negotiations with Annie Sarnblad

Reading Facial Microexpressions for Business and Negotiations with Annie Sarnblad

Annie Sarnblad has a Masters in Cultural Anthropology. She is certified in Facial Action Coding and can numerically code the 10,000 muscle combinations in human expression. With this skill, Annie has been helping companies to make informed decisions. Besides her corporate clients, Annie also helps high-profile families with heightened security needs, individuals navigating charged political situations, educators, peace mediators, medical professionals, and others. In this episode, Annie talks about the importance of understanding microexpressions in business. She also discusses some of the most observable expressions that would enable business people to assess the situation properly and make necessary adjustments when needed.   Why you have to check out today’s podcast: Learn about the science behind facial microexpressions Discover how understanding facial microexpressions could help you in your business Acquire knowledge about the most common microexpressions and how to capitalize on them when you are in a business meeting   “My piece of advice is for any business to recognize the importance that pricing can play in reaching their growth targets and objectives and making sure that they recognize that pricing has to be rooted in value.” – Annie Sarnblad   Topics Covered: 01:42 – Annie explains her skill of being a “human lie detector” 04:11 – The science behind reading facial microexpressions 08:32 – You have no control over facial microexpressions; it just shows 12:19 – No one can really just “smile” for the camera, except when they are actually happy 14:04 – Annie doesn’t remember static faces, only the muscle movements 18:43 – Observing the pupil is the easiest to learn because we are already looking at the eyes 22:02 – Why Annie wanted to learn how to read microexpressions 24:30 – Always look out for “disgust” or the “no” face when you are in a meeting 26:16 – Seeing the “no” face means that you have a choice to make 28:57 – How simply looking for pupil dilation could help you pivot from one topic to another and increase your price 31:05 – Annie’s pricing advice   Key Takeaways: “Muscle movement precedes the thought process. Even somebody like me that's hyper-trained and thinks about this 24/7, I can't stop myself from making the micro expressions unless I change my thought patterns and think about something else.” – Annie Sarnblad “Nobody's ever felt cheerful when they get an order to smile.” – Annie Sarnblad “If we're building strategy, we can have incredibly intelligent, high-level strategic brains and know the business, know the industry, know the players. But if we're not understanding how the players are interacting with each other, what their primary motivations are, what's in it for them, if we don't understand what's under the surface, we're basing our strategy on the wrong things.” – Annie Sarnblad “Once people have a vocabulary for the stuff that they see all the time, they then can have a much higher-level conversation.” – Annie Sarnblad “I think people just are so rushed to get everything closed immediately that they sometimes don't use all the information that's available to them to make good choices.” – Annie Sarnblad   Connect with Annie Sarnblad: LinkedIn: https://www.linkedin.com/in/annie-sarnblad/   Connect with Mark Stiving: LinkedIn: https://www.linkedin.com/in/stiving/ Email: mailto:mark@impactpricing.com

7 Nov 202233min

Blogcast #79: Reading Buyers Minds

Blogcast #79: Reading Buyers Minds

This is an Impact Pricing Blog published on September 28, 2022, turned into an audio podcast so you can listen on the go. Read Full Article Here: https://impactpricing.com/blog/reading-buyers-minds/ If you have any feedback, definitely send it. You can reach us at mark@impactpricing.com. Now, go make an impact. Connect with Mark Stiving: Email: mark@impactpricing.com LinkedIn: https://www.linkedin.com/in/stiving/

4 Nov 20222min

Memecast #82: Queen of Clubs: Customers Perception of Value is their Reality

Memecast #82: Queen of Clubs: Customers Perception of Value is their Reality

This one is the Queen of Clubs from the Selling Value card deck. Customers' perception of value is their reality. This is absolutely true. Think about when you purchase something. You don't have the time or the energy to go out and learn everything there is to possibly know about everything. In fact, if you're like me, you've probably purchased things, and made a mistake, "Oh, this really didn't solve the problem I thought it was going to solve. It really didn't look the way I thought it was going to look or act the way I thought it was going to act." And what that really meant was that before we bought the product, we had this perception of what we thought the product would do, and it didn't live up to that. The 'didn't live up to that' is true reality. This is what it really does. But prior to the purchase, the only thing that mattered was what we believe. And this is true of our customers as well. Prior to them making a purchase decision, all they can do is use what they believe to be true as information to make the decision. We need to understand that because our job, if we're selling value, is to make sure their perception of our value is really high. Ideally, we make sure it's accurate, but we want to make sure it's high. We hope you enjoyed this memecast. This is also an example of how Pricing Table Topics works. Grab a deck of our cards, pull a random card, read the saying, then talk for one to two minutes about what that card says. This will improve your understanding and more importantly, your ability to communicate important concepts about value. If you have any questions or feedback, please email me mark@impactpricing.com. Now, go make an impact.   Connect with Mark Stiving: Email: mark@impactpricing.com LinkedIn: https://www.linkedin.com/in/stiving/

2 Nov 20222min

How Retail and Analytics-Based Pricing Works with Kiran Gange

How Retail and Analytics-Based Pricing Works with Kiran Gange

Kiran Gange is the CEO and Founder of RapidPricer, a company that helps automate pricing and promotions for retailers. He helps companies grow internationally, especially into India. And he was a Senior Strategy Analyst at Fry’s Electronics. In this episode, Kiran educates us on retail and analytics-based pricing as he shares hypotheses and strategies you can practice in pricing your own products.   Why you have to check out today’s podcast: Learn how to price retail products both in B2B and B2C setting Understand why you should increase your price in phases and not shock your customer at once Find out how important analytics-based pricing in, and discover strategies on how you can actually do it in your business   “Look at your past data. Use your intuition to guide the data analysis, but don’t only base your decision on intuition.”  – Kiran Gange   Topics Covered: 01:31 – How Kiran got into pricing 02:36 – Pricing in both the environments of B2B and B2C in retail 05:07 – A hypothesis to test for foot traffic and cameras 07:13 – Talking about the work that RapidPricer does 11:15 – The strategy on how to rapidly change prices, and the difference between base price and promoted price 14:00 – The difference between AI and a strategically thought-out programming 17:06 – Discussion around analytics-based pricing frameworks, and Mark’s ‘which one’ and ‘will I’ concept 21:01 – Using AI to know which products people are price sensitive on 22:09 – Pricing table topics: “Execute price increases in phases; test the outcomes.” 24:08 – Kiran’s pricing advice   Key Takeaways: “There’s a difference between a base price and a promoted price. The base price is when you decide what is the right price to keep inside your store for a longer time. A promotion is an instant decision, typically to correct something which is a negative factor.” – Kiran Gange “Customers don't like prices changing up on them instantly.” – Kiran Gange “Strategy is always the foundation behind how the prices should be done. It shouldn't be an entirely “I have no clue what's happening. Here’s the price. Here you go. Cancel the black box.” Ever. I believe, at least retailers are so traditional; they won't accept a solution like that.” – Kiran Gange “You need to know which products are people sensitive about and make sure they get the best value on those products to compete on those products. And the others can be your profit drivers.” – Kiran Gange “Whenever you have this cost increases, have like a strategy to understand which products are going to absorb the cost over time and which products can take it immediately. That will help you both stay up to date with your latest cost and not upset your customers too much.” – Kiran Gange   People / Resources Mentioned: RapidPricer: https://www.rapidpricer.com/ Fry’s Electronics: https://www.youtube.com/fryselectronics DemandTec: https://www.demandtec.com/ Amazon: https://www.amazon.com/   Connect with Kiran Gange: LinkedIn: https://www.linkedin.com/in/kirangange/   Connect with Mark Stiving: LinkedIn: https://www.linkedin.com/in/stiving/ Email: mailto:mark@impactpricing.com

31 Okt 202226min

Blogcast #78: Value-Based Prospecting

Blogcast #78: Value-Based Prospecting

This is an Impact Pricing Blog published on September 21, 2022, turned into an audio podcast so you can listen on the go. Read Full Article Here: https://impactpricing.com/blog/value-based-prospecting/ If you have any feedback, definitely send it. You can reach us at mark@impactpricing.com. Now, go make an impact. Connect with Mark Stiving: Email: mark@impactpricing.com LinkedIn: https://www.linkedin.com/in/stiving/

28 Okt 20223min

Memecast #81: Queen of Hearts: Buyers won't Listen to Your Solution

Memecast #81: Queen of Hearts: Buyers won't Listen to Your Solution

This one is the Queen of Hearts from the Selling Value card deck. Buyers who don't believe you understand their problems, won't listen to your solution. Buyers want to trust you as a salesperson, as a company. Buyers want to trust that you understand them because if you don't understand their problems, how is it that you could possibly solve their problems? People are buying products; they're buying solutions to problems. Our best bet is to make sure our buyers, our customers, understand that we know what their problems are. We've seen them before. We've solved them before. This makes buyers comfortable. Well, how can we do that if all we do is show up and pitch our product? How can we do that if all we do is talk about our product? If instead, we spend time listening, learning about what their problems really are, talking about their problems and how we've seen these problems in the past. Then they know that we know their problems, and then they're much more open to hearing our solutions to their problems. We hope you enjoyed this memecast. This is also an example of how Pricing Table Topics works. Grab a deck of our cards, pull a random card, read the saying, then talk for one to two minutes about what that card says. This will improve your understanding and more importantly, your ability to communicate important concepts around value. If you have any questions or feedback, please email me mark@impactpricing.com. Now, go make an impact.   Connect with Mark Stiving: Email: mark@impactpricing.com LinkedIn: https://www.linkedin.com/in/stiving/

26 Okt 20222min

Service-Led Growth: Why, How and When to Utilize It with Karen Chiang

Service-Led Growth: Why, How and When to Utilize It with Karen Chiang

Karen Chiang is a co-founder and managing partner of Ibbaka, a company that provides software and expertise to enable business growth by optimizing revenue performance through customer value management and talent optimization. In this episode, Karen talks about service-led growth and its advantages over product-led growth in certain situations. She also tells us when and how to utilize it, along with the concept of collaborating with the customer throughout the journey in order to maintain and maximize the value of your product or services.   Why you have to check out today’s podcast: Learn the fundamentals of service-led growth Discover why service-led growth might be more useful to your business than product-led growth Find out how to maintain and maximize value by keeping in touch with your clients   “My piece of advice is for any business to recognize the importance that pricing can play in reaching their growth targets and objectives and making sure that they recognize that pricing has to be rooted in value” – Karen Chiang   Topics Covered: 01:12 – How Karen got into pricing 01:53 – What is service-led growth? 04:09 – Product-led growth vs. service-led growth: Which one to use, and when 14:47 – Is service-led growth functional in industries other than consulting? 18:26 – How knowing the insights of your customers helps in increasing the value for your product 21:02 – The concept of customer journey in service-led growth 23:52 – The difference between product-led growth and service-led growth 26:54 – Karen’s pricing advice 28:24 – Connect with Karen Chiang   Key Takeaways: “The reality is that not all customers are looking for product-led solutions.” – Karen Chiang “If you are working with customers which are trying to solve complex problems, which require a more collaborative approach, then you are not in the business of product-led growth or you shouldn't choose product-led growth as your strategy. In fact, you should be looking at service-led growth.” – Karen Chiang “Pricing is very linked, very much linked to the value that your customer cares about.” – Karen Chiang “With service-led growth, you are not just thinking about the term of the platform once a year. You are, by nature, collaborating with your customer throughout the journey.” – Karen Chiang   People / Resources Mentioned: Ibbaka: https://www.ibbaka.com/ Steven Forth: https://www.linkedin.com/in/stevenforth   Connect with Karen Chiang: LinkedIn: https://www.linkedin.com/in/karen-chiang-2623241/ Email: karen@ibbaka.com   Connect with Mark Stiving: LinkedIn: https://www.linkedin.com/in/stiving/ Email: mailto:mark@impactpricing.com

24 Okt 202229min

Blogcast #77: How to Give Salespeople Discount Authority

Blogcast #77: How to Give Salespeople Discount Authority

This is an Impact Pricing Blog published on September 14, 2022, turned into an audio podcast so you can listen on the go. Read Full Article Here: https://impactpricing.com/blog/how-to-give-salespeople-discount-authority/ If you have any feedback, definitely send it. You can reach us at mark@impactpricing.com. Now, go make an impact. Connect with Mark Stiving: Email: mark@impactpricing.com LinkedIn: https://www.linkedin.com/in/stiving/

21 Okt 20223min

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