SHIFT BREAK! Are You Ready To Scale?
As time goes on, opportunities to grow your business will present themselves and you need to make a decision on whether you will say yes, no, or not yet. In order to make a good decision there are a ...
18 Juni 13min
610: What People Love and Hate in a Coffee Shop |Research Results from Chicago Coffee Fest
What do customers love and hate about coffee shops? It feels like a question that is too easy to answer and as a result I believe we do not spend nearly enough time researching it. This past weekend I...
16 Juni 35min
SHIFT BREAK! Why You Need To Cross-Train Staff
In too many cafes we find staff trained only in the areas they work in with minimal to no knowledge or understanding in other parts of the business. This derails a cafes growth and effectiveness. Staf...
11 Juni 7min
609: Lessons On Running a True Community Space w/ Blew Kind of D'griot Cafe | Philadelphia, PA
More than just a 3rd space, some cafes are platforms for ideas, catalysts for change, and a space specifically organized and designed to grow and nurture their communities. Led by people with deep c...
9 Juni 51min
SHIFT BREAK! Why It's Hard To Find Good Help These Days
We have heard this phrase before and, if we are honest, we have said it a couple times too. The statement is problematic since it assumes that the world around us is the reason we can't seem to find t...
4 Juni 9min
608: The Best Behaviors for Building Resilient Cafe and Roastery w/ Tracy Allen of Brewed Behavior Consulting
Our businesses are the results of the small and large decisions we make over the years. It is our behavior in the business that ultimately determines the success and Impact we can realize. Some have s...
2 Juni 1h 3min
Founder Friday! w/ Amos Gillespie of Wheelhouse Coffee, Kentville, Nova Scotia, CA
The best coffee businesses are built on solid values, local community, and small consistent steps taken toward deeper connection through hospitality and excellence in the product. The story of Wheelho...
29 Maj 47min
SHIFT BREAK! You're Only as Good as Your Worst Drink
It may seem unfair, but it is the truth. Customer hold a special place in their brains for negative experiences. Don't we do the same? And when do most of these lower quality experiences tend to take ...
28 Maj 6min
