Staffing Crisis in 9-1-1: Why Turnover is So High and How to Hire People Who Stay
Send us Fan Mail Staffing shortages have plagued emergency communications centers for years — and COVID made it dramatically worse. High turnover, burnout, tough schedules, and low pay continue to cre...
11 Maj 30min
Has Mental Health Progress in 9-1-1 Actually Worked? Peer Support, Time Off & The Remaining Stigma
Send us Fan Mail Over the last several years, the 9-1-1 and first responder world has seen a major shift in how we talk about mental health. The old stigma of being “weak,” “soft,” or “feckless” for s...
4 Maj 48min
Drones & Robots Saving Lives in 911 Responses – Coitt Kessler on the Future of Public Safety, Part 2
Send us Fan Mail In a structural collapse, every second counts, and sending humans in too early can cost lives. Today, public safety is turning to drones and ground robots to go where it's too dangero...
27 Apr 36min
Drones & Robots Saving Lives in 911 Responses – Coitt Kessler on the Future of Public Safety, Part 1
Send us Fan Mail In a structural collapse, every second counts, and sending humans in too early can cost lives. Today, public safety is turning to drones and ground robots to go where it's too dangero...
20 Apr 32min
Calling All Heroes - Part 2
Send us Fan Mail In this episode of LifeLine 911, and to commemorate National Public Safety Telecommunicators' Week 2026, we have invited on two special guests, whose recent work has highlighted in a ...
13 Apr 32min
Calling All Heroes - Part 1
Send us Fan Mail In this episode of LifeLine 911, and to commemorate National Public Safety Telecommunicators' Week 2026, we have invited on two special guests, whose recent work has highlighted in a ...
6 Apr 33min
Critical Care Leadership: Antonio Ottavianai on Best Practices, Struggles, and The Line and the Oath
Send us Fan Mail Antonio Ottaviani has spent 8 years as a medic and 5 years as a critical care medic; right in the heart of emergency response. Now he’s channeling that front-line experience into his ...
30 Mars 44min
Resilience on the Line
Send us Fan Mail Workplace stress is universal, but for emergency telecommunicators the stakes are profoundly higher. Each shift can carry moments of trauma, urgency, and emotional weight that linger ...
23 Mars 28min
