Ep 74 - Tactical vs Critical Dispatching
Send us Fan Mail Emergency operators are often faced with a myriad of challenges throughout each shift they work; from the routine to the exceptional. These calls, while they might seem quite differen...
21 Juli 202543min
Ep 73 - Entitlements
Send us Fan Mail Employee perks can range from picking a time to go to lunch, to preferences on parking; they are generally smaller things that can add up to a lot to make the employees feel appreciat...
14 Juli 202539min
Ep 72 - Strikes in the City of Brotherly Love
Send us Fan Mail On July 1, 2025 at 12:01 am, the unionized city workers of the City of Philadelphia went on strike to protest for better wages and conditions. While the merits of units and strikes an...
7 Juli 202549min
Ep 71 - Slings & Arrows
Send us Fan Mail In the emergency communication profession, 9-1-1 operators and dispatchers will often times receive a battering from irate callers who speak with them in a less than civil manner. Exp...
30 Juni 202534min
Ep 70 - The "Blunt" Truth
Send us Fan Mail Every day, 9-1-1 telecommunicators answer calls from individuals under the influence of drugs and/or alcohol. These calls are often unpredictable, emotional, and at times dangerous - ...
23 Juni 202538min
Ep 69 - When Lines Go Dark
Send us Fan Mail In an emergency situation, people know that they can call for help using the 9-1-1 phone number in the United States and they will be connected with an operator for help. But what hap...
16 Juni 202535min
Ep 68 - When You Know The Caller
Send us Fan Mail One of the most prevalent questions that people considering a career in the emergency telecommunications field is "what if I know the caller?" This can be a challenging and almost nig...
2 Juni 202547min
Ep 67 - Initial Moments of a 9-1-1 Call
Send us Fan Mail The first few moments of an emergency 9-1-1 call set the tone and success of the entire incident. Knowing how to control a call from the beginning to be able to ask questions and rece...
26 Maj 202549min
