Podcast 8 - Loyalty In Crisis - Practical Tips And Advice
In this episode the team discuss what steps loyalty programmes can take to protect customers and businesses in times of crisis.
13 Mars 202030min
Podcast 7 - Do Redemptions Change Behaviour?
In this episode we explore what role redemptions play in building loyalty and give our tips on how to build a successful reward strategy.
21 Feb 202043min
Podcast 6 - Our Predictions For 2020
In this episode the team explores what we think will and will not happen in the world of loyalty during 2020.
27 Jan 202038min
Podcast 5 - Is Transactional Loyalty Dead?
In this episode the team explores the question - is transactional loyalty dead? With Phil Gunter, Alan Lias, Craig Grimshaw and Iain Pringle.
2 Dec 201939min
Podcast 4 - Loyalty For Good
In this podcast we explore if loyalty programmes can be a selfless rather than selfish pursuit.
11 Nov 201951min
Podcast 3 - How to engage less frequent customers
This week we discuss the holy grail of loyalty programs - how to engage with less frequent customers. With Joanna Ward, David Canty, David Feldman, Alan Lias and Iain Pringle
7 Okt 201938min
Podcast 2 - Why is loyalty the industry to be in?
This time we look at how to build a career in loyalty - how to get started, how has the industry evolved, where is it going and how to get ahead? Featuring David Canty, Phil Gunter, Alan Lias and Iai...
12 Sep 201937min
Podcast 1 - Why loyalty?
In our first podcast the team explores when loyalty is right or wrong for a brand, where have we seen loyalty work best and if programs are so great why do they close?
5 Sep 201948min
