192: Harnessing Technology and Empathy: Creating Exceptional Experiences in the Insurance Industry with Saira Taneja
Send us Fan Mail Saira Taneja is Chief Experience Officer at Cover Whale, a leading commercial trucking insurance provider and fast-growing insurtech. Taneja brings over a decade of experience in t...
13 Juni 202327min
191: Personalization and Emotional Connection: How AI is Shaping Customer Loyalty and Satisfaction with Zack Wenthe
Send us Fan Mail Zack Wenthe is the Customer Data Platform Evangelists for Treasure Data. He often speaks about the marketing and customer data industry at industry events, webinars, and virtual conf...
6 Juni 202331min
190: Building Purpose-Led Brands: Creating Seamless Customer Experiences and Communicating Values with Richie Jones
Send us Fan Mail Richie Jones has experienced both client side and agency life across multiple sectors. Having spent the majority of his career to date being just in front of the curve, he is now in t...
30 Maj 202326min
189: Unlocking Financial Freedom: Building Wealth and Overcoming Obstacles with Jim Oliver
Send us Fan Mail Jim Oliver founded Create Tailwind in 1988 in Denver, Colorado. Originally, a full-service financial planning firm, Jim and his team weathered two major corrections on Wall Street a...
23 Maj 202322min
188: Customer-Centric Innovation: Solving Problems by Thinking Outside the Box with Lisa Levy
Send us Fan Mail Lisa loves a good puzzle. After witnessing the confusion that ensued after new technology systems were integrated into offices in the 90s, she didn't panic, she saw an opportunity ...
16 Maj 202329min
187: Trust Signals: Key to Customer Experience Decisions with Scott Baradell
Send us Fan Mail Scott Baradell is a writer and entrepreneur who grew his PR agency Idea Grove, with business generated by its popular blog. Idea Grove is one of the top 25 tech PR agencies in the Un...
9 Maj 202327min
186: Transforming BPOs into Profitable Value Centers with Romaine Piper
Send us Fan Mail Romaine Piper is the Founder and CEO of Call Center Escape - an “Upwork” built for BPO companies. Known for his cross-dimensional approach to company growth, he has helped some of the...
2 Maj 202325min
185: The Importance of Proactive Communication and Response Time in Field Services with Brad Hawkins
Send us Fan Mail Brad Hawkins has been with ServicePower:Field Service Software since 2004, where he currently serves as Senior Vice President of products and solutions, overseeing operations, develop...
25 Apr 202327min
