186: Transforming BPOs into Profitable Value Centers with Romaine Piper
Send us Fan Mail Romaine Piper is the Founder and CEO of Call Center Escape - an “Upwork” built for BPO companies. Known for his cross-dimensional approach to company growth, he has helped some of the...
2 Maj 202325min
185: The Importance of Proactive Communication and Response Time in Field Services with Brad Hawkins
Send us Fan Mail Brad Hawkins has been with ServicePower:Field Service Software since 2004, where he currently serves as Senior Vice President of products and solutions, overseeing operations, develop...
25 Apr 202327min
184: The Power of FABS Leadership: Matching the Right Leader to the Right Time with Robert Jordan
Send us Fan Mail Robert Jordan is the CEO of InterimExecs, which matches top executives with companies around the world. Based on research with thousands of leaders and companies, he and co-founder Ol...
18 Apr 202327min
183: The Future of Customer Communication with Matt Swain
Send us Fan Mail Matt Swain is Head of Communications Insights & Experience at Broadridge. He is a recognized Customer Communications industry thought leader and the host of the Reimagining Communicat...
11 Apr 202329min
182: The Power of Customer Loyalty: Why Existing Customers Are Our Top Priority with Tim Attinger
Send us Fan Mail Tim Attinger is Co-founder and President of OvationCXM, with nearly 30 years of executive management experience in financial services, financial technology and digital transformation....
31 Mars 202330min
181: The Art of Off-Boarding: Strategies for a Fantastic Experience with Tony Sternberg
Send us Fan Mail Tony Sternberg is the CEO and Co-Founder at ProsperStack, a platform that helps subscription businesses with automated retention. Prior to ProsperStack, Tony was president at CATS sof...
21 Mars 202323min
180: The Importance of Being Responsive with Yanique Grant
Send us Fan Mail Welcome to Navigating the Customer Experience. Thank you so much for joining us today for another episode. We have been on a little hiatus, our last episode published was the latter...
7 Mars 202315min
179: Building that Magical Employee and Customer Journey for Success with Sarah Diegnan
Send us Fan Mail Sarah Diegnan is ChartHop’s VP of Customer Experience, after leading implementations at Acuity Brands, Opower and Oracle, she brings operational excellence to creating and delivering ...
20 Dec 202232min
