Navigating the Customer Experience

Navigating the Customer Experience

Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!

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Avsnitt(130)

170: A True Guide to Navigating and Being Successful as a Real Estate Agent with Laura Stewart

170: A True Guide to Navigating and Being Successful as a Real Estate Agent with Laura Stewart

Send us Fan Mail Laura Stewart is the Vice President of Canada's Top Real Estate firm, REC Canada. Having spent the last 8 years helping over 1,200 investors build out their real estate portfolios, La...

26 Juli 202228min

169: Navigating and Developing a Winning Communications Strategy with Matt Swain

169: Navigating and Developing a Winning Communications Strategy with Matt Swain

Send us Fan Mail Matt Swain is a recognized Customer Communications Industry Thought Leader. From delivering keynotes around the world to defining best practices, hundreds of well-known companies hav...

14 Juni 202229min

168: Understanding the Importance of the User Experience with Andrew Ou

168: Understanding the Importance of the User Experience with Andrew Ou

Send us Fan Mail Andrew Ou is an award-winning UX strategist, designer and author based in Vancouver, BC. He helps SaaS companies increase their revenue and profitability by reducing cost of support a...

31 Maj 202219min

167: Blockchain Adoption and It’s Impact on Customer Experience with Jason Ten-Pow

167: Blockchain Adoption and It’s Impact on Customer Experience with Jason Ten-Pow

Send us Fan Mail We have a return guest Jason Ten-Pow. Jason was on our podcast last year September and he has returned. Jason is the son of immigrants, moved to Canada with his family when he was sev...

17 Maj 202225min

166: The Art of Listening and Gathering Product Feedback with Matt Young

166: The Art of Listening and Gathering Product Feedback with Matt Young

Send us Fan Mail Matt Young is the CEO of UserVoice, the first (and we think best!) product feedback and research tool for software companies around the world. Matt started his professional career as ...

10 Maj 202228min

165: Forming and Building Stronger Brand Relationships through Digital with Dr. Anna Harrison

165: Forming and Building Stronger Brand Relationships through Digital with Dr. Anna Harrison

Send us Fan Mail Dr. Anna Harrison is a top ranked Digital Technology Advisor, Product Expert and Author. Anna’s work has helped New Zealand's best exporting and emerging brands create strategic and m...

3 Maj 202234min

164: Delivering Quality Service  through Mobile Applications with Eric Vermillion

164: Delivering Quality Service through Mobile Applications with Eric Vermillion

Send us Fan Mail Eric Vermillion is the CEO of Helpshift, a San Francisco based company that develops mobile customer support software that helps companies provide better customer support in mobile a...

26 Apr 202221min

163: Ignite Your Brand with Humility, Curiosity and Passion with Ernie Harker

163: Ignite Your Brand with Humility, Curiosity and Passion with Ernie Harker

Send us Fan Mail Ernie Harker is a creative branding mastermind. He recently published “Your Brand Sucks,” a book that reveals why most companies get branding wrong and reveals the step by step formul...

12 Apr 202222min

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