Navigating the Customer Experience

Navigating the Customer Experience

Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!

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Avsnitt(130)

242: Mastering Geofencing for Small Business Growth with Ernesto Cullari and Barbara Wardell

242: Mastering Geofencing for Small Business Growth with Ernesto Cullari and Barbara Wardell

Send us Fan Mail Barbara Wardell and Ernesto Cullari run an agency that focuses on geofencing. This embraces a growth hacker mindset that strategically focuses on identifying and amplifying their clie...

11 Sep 202425min

241: Mastering Sales Through Customer-Centric Mindsets: Insights from Alan Versteeg

241: Mastering Sales Through Customer-Centric Mindsets: Insights from Alan Versteeg

Send us Fan Mail Alan Versteeg, an engineer turned sales management expert, initially approached the sales world with skepticism, but soon turned it into a thriving career by applying the engineering ...

3 Sep 202419min

240: Elevating Customer Experience: Neil Leyland on AI, Machine Learning, and Transforming Contact Centers with Neil Leyland

240: Elevating Customer Experience: Neil Leyland on AI, Machine Learning, and Transforming Contact Centers with Neil Leyland

Send us Fan Mail Neil Leyland is a Chief Contact Center Strategist at InterVision, and he is an exceptional PMP and six Sigma black belt certified senior-level program leader and a proven problem-solv...

27 Aug 202418min

239: Navigating Burnout, Building Resilience, and Fostering Relationships for Success with Dr. Eric Recker

239: Navigating Burnout, Building Resilience, and Fostering Relationships for Success with Dr. Eric Recker

Send us Fan Mail Dr. Eric Recker is a dentist, husband, father, keynote speaker, Elite Success Coach, author, pilot, mountain climber and recovering triathlete. In his second half of life, he is commi...

20 Aug 202421min

238: Mastering Software Reliability with Daniel Ruby

238: Mastering Software Reliability with Daniel Ruby

Send us Fan Mail Daniel Ruby is a VP of Marketing at Nobl9. Ruby is a dynamic marketing executive with a focus on B2B marketing, and has significant experience building teams and driving successful, d...

13 Aug 202423min

237: Empathy and Innovation in Customer Success with Irina Vatafu

237: Empathy and Innovation in Customer Success with Irina Vatafu

Send us Fan Mail Irina Vatafu has nearly a decade of experience in customer-facing roles, she is deeply passionate about working with people, and dedicated to ensuring every customer feels valued and ...

7 Aug 202413min

236: Elevating Client Relationships: The Power of Thoughtfulness, Kindness, Caring and Empathy with Richard Weylman

236: Elevating Client Relationships: The Power of Thoughtfulness, Kindness, Caring and Empathy with Richard Weylman

Send us Fan Mail Richard Weylman was orphaned at age 6 and he lived in 19 foster homes and attended 11 different schools. Rather than becoming the victim of those circumstances, he overcame them and ...

30 Juli 202419min

235: Unveiling the Trends from Broadridge's 6th Annual CX and Communications Consumer Insight Survey with Debbie Miglaw

235: Unveiling the Trends from Broadridge's 6th Annual CX and Communications Consumer Insight Survey with Debbie Miglaw

Send us Fan Mail Debbie Miglaw is Head of Digital Solutioning & Business Development at Broadridge. She and her team of digital sales specialists, solutions architects and business analysts are respon...

24 Juli 202418min

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