Angry patient wrangling an art
How to say no to angry patientsAustralian and UK surveys reveal that between 33 and 64 per cent of GPs report at least one incidence of violence occurring at their workplace every year.
15 Juni 20118min
First time - When sleep doesn't come so easily
The first time a patient complains of poor sleep ask four simple questions
15 Juni 201111min
Are Maori "hard to reach" or are health services "hard to use"?
Pharmac's Marama Parore talks to New Zealand Doctor Wellington correspondent Virginia McMillan about changing our ways to serve Maori better
2 Juni 20118min
First time - Drug abusers probe for soft targets
Drug abuse in New Zealand is a major cause of disability for individuals, their families and the whole of society.
29 Mars 201112min
First Time - More to it than Morris Dancing
The key to cultural competence lies in being genuinely interested in what is important to other people; being open enough to hear and respect the values and preferences of the person you are with.
10 Mars 20117min
First time – Your first call to an in-flight emergency
With more than two billion people flying every year on commercial airlines, it is surprising more of us have not had that sinking feeling when the steward's voice asks "is there a doctor on the plane?...
9 Feb 201110min
First time - It takes planning to survive a disaster
"The difference between panic and performance is planning." "Readiness, Response, Recovery, Risk Reduction." Civil defence information is full of such vacuous aphorisms, but when tectonic push comes t...
8 Feb 20119min
First time - Pick up the pieces at a road accident
Jo Scott-JonesDriving is dangerous, although it is usually the stopping bit that causes most problems, particularly if it is not planned. There are around 11,000 injury crashes a year in New Zealand a...
8 Feb 20118min
