Episode S03E03 - Explaining Complex Concepts to Customers - Without Boring the Crap Out of Them
How do you explain complex concepts to your customers without coming off as a pompous know-it-all or boring them to tears? Meredith points out what you need to focus on.
10 Okt 20145min
S03E02 - Cold Doesn't Hurt
Meredith discusses how a autoimmune disorder helped her to understand the importance of understanding what your assumptions are.
10 Okt 201411min
Episode S03E01 - 5 Ways to Identify a Business Crisis
How do you tell if you are having a business problem or a business crisis? Meredith discusses the difference in this podcast.
10 Okt 20147min
Episode 23 - You’re two minutes from being a better crisis manager
We all face crises – whether they are personal, business or community-wide. When you first realize that you are dealing with a crisis, what should you do? Meredith discusses the first two minutes an...
17 Juli 20148min
Episode 22 - Winning, Failure and the Washington Post Test
Did Ken Lay wake up one day and decide to ruin Enron? Why did it happen? Frank discusses why people end up making stupid decisions and a simple test of your decisions and actions to prevent you from...
17 Juli 20144min
Episode 21 - Shut UP and Listen
Are you having misunderstandings at work or in social situations? Perhaps your best approach is to just shut up and listen because if you don’t you might end up being an ass.
17 Juli 201410min
Episode 20 - Recruits
They are always the manager’s nightmare – the new hire or intern – they know nothing and have to be told everything. Frank uses a story he heard in the Navy about recruits to discuss the proper care ...
17 Juli 20149min
Episode 19 - Next Operation as Customer
A lot of people never deal with real customers – you know – the ones who give money for goods and services. So how do you identify your “customer?” Frank discusses a fundamental quality concept whic...
17 Juli 20149min
