The 4-Step Process for Dealing with THE BLAMER
THE BLAME GAME In every organization, there will be customers who want to blame someone else for their troubles. Who’s actually to blame for the problem is totally irrelevant. If you are in customer ...
6 Apr 20107min
Learn to Dance and Communicate--In All Situations!
Watch the masterful moves of the Master Communicator, as he teaches you--IN JUST 60 SECONDS--how to dance to any tune and respond to any person. If this video podcast doesn't cause you to shake your ...
24 Mars 20102min
How to Handle a Cry-Baby at Work
Is there someone at work who uses crying as a defense mechanism, or a way to avoid assertive communication? Be ready the next time. In this professional communication training podcast, you will learn ...
15 Mars 20105min
One Magic Phrase That Instantly Defuses Emotionally Charged or Difficult Customers
If you deal with emotionally charged or difficult people at work, you need power phrases to help you navigate through those difficult professional communication situations. Power phrases such as the o...
23 Feb 20103min
The 4-Step "Disengage to Stop the Rage" Process
There's a reason why Zebras don't get ulcers. Their brains stop releasing stress hormones as soon as the stress factor is gone (according to Robert Zapolsky, author of Why Zebras Don't Get Ulcers)...
9 Feb 20107min
The One Interview Question Every Job-Seeker Must Ask Every time
Above all else, your professional communication skills will land or lose you the job you seek. This is why the first thing you do while seeking a job is hone your interviewing skills. Access to effe...
30 Jan 20103min
The 3-Step Feel, Felt, Found
Any quality professional communication training program will teach you basic yet powerful communication tactics such as the Feel-Felt-Found. If this is the beginning of your communication education an...
29 Dec 200913min
How to Develop a Knock-Out Professional Greeting
Adding power phrases to your professional greeting is one of the easiest and most effective ways to increase your communication power. In this professional communication training episode, Dan teaches ...
23 Dec 200927min
