2 Steps for Dealing with Difficult Customers
If you deal with difficult or emotional customers, you need to have some professional communication tactics to help you. In today’s podcast, Dan gives you two specific tactics you can use the next tim...
30 Nov 20094min
The 4-Step "Saying No" Process for Saying No With Tact and Professionalism
Have you been told that you need to learn how to say no more professionally? In this professional communication podcast, Dan teaches you the four-step process to saying no with professionalism, tact, ...
29 Nov 20095min
How to Develop Winning Opening Lines for Difficult Conversations
When you need to have an assertive conversation at work (you know–one of those little talks), remember that your opening line is the most important part of that professional conversation. In today’s p...
25 Nov 20094min
4 Magic Phrases You Can Use to Get Out of Any Communication Jam
Do you ever find yourself at a loss for words? How unstoppable a professional communicator are you? In this podcast, Dan shares 4 magic power phrases you can use to get out of any professional communi...
19 Nov 20092min
How to Create and Use a Danger Phrase and Power Phrase List
In this communication training episode, Dan walks you through making one of the most essential communication training tools you'll ever use: a danger phrase and power phrase list. This list will help ...
17 Nov 20094min
