Disruption, Destruction and What Matters Most for Retail Right Now" w/ Brendan Witcher (Forrester)
This week we welcome Forrester's Brendan Witcher for a wide-ranging, thought provoking and no holds barred discussion of what's most important right now in retail. Among the topics we explore are what...
6 Apr 202147min
Instacart and the Last Mile Delivery Journey with Special Guest Kiri Masters.
This week we talk about the broader eco-system of last mile delivery and the role of 3 rd party services. Specifically, we go deep on Instacart, with our special guest Kiri Masters, founder & CEO of B...
30 Mars 202138min
What's new and next for store traffic
This week we welcome Ethan Chernofsky, VP of Marketing for Placer.ai, a leading analytics firm that harnesses mobile data from tens of millions of devices, to deliver visibility and insight into offli...
23 Mars 202136min
Remarkable Retail in the Land Down Under
This week we welcome Michael Schneider the Managing Director of a truly remarkable retailer: Bunnings Group, the leading retailer of home improvement and outdoor living products in Australia and New Z...
16 Mars 202133min
The 6 New Forces Of The COVID Economy
This week we delve into some of the new material in Steve's expanded and completely revised 2nd Edition of Remarkable Retail: How to Win & Keep Customers in the Age of Disruption, which will be releas...
9 Mars 202136min
Obsessed: Building A Brand People Love from Day One
This week we welcome Emily Heyward, the cofounder and chief brand officer of Red Antler as our guest to help understand what branding is all about, why it is so important and what it takes to build a...
2 Mars 202138min
The Ticking Time Bomb of eCommerce Returns
Product returns have always been part of the retail equation--and an often high cost of doing business. But over the years, free and easy returns have become a new basis of competition. As e-commerce ...
23 Feb 202148min
Stores Rise Again: Retail Engagement in the Post-COVID World
"Reports of my death have been greatly exaggerated." - Mark TwainNot only isn't physical retail dead, but brands big and small are innovating in many ways to improve conversion, drive up average tran...
16 Feb 202143min
