EP 38: User-Generated Content: The Secret to Higher Email & SMS Retention Rates
Most ecommerce brands are sitting on goldmines of user-generated content but aren't leveraging it strategically in their email and SMS marketing. In this episode of Send It!, Jimmy Kim and Chase Dimon...
8 Juli 202553min
EP 37: Triple Threat: Three Unified Email, SMS & Direct Mail Tactics That Convert
Everyone talks about email and SMS for retention. But there’s one underrated channel that’s quietly driving serious revenue for DTC brands: direct mail.In this episode of Send It!, Jimmy Kim and Chase...
1 Juli 202540min
EP 36: Email & SMS for High-Ticket Products: Nurturing Longer Sales Cycles
High-ticket products need high-trust marketing. If you're selling luxury goods, professional equipment, or anything with a long sales cycle, this episode breaks down how to build relationships that co...
24 Juni 202558min
EP 35: Beyond the List: Building Engaged Brand Communities Online
Most brands build a list. The best brands build a community.In this episode, Jimmy and Chase break down the difference between having subscribers and creating a true brand community and why it matters...
17 Juni 202553min
EP 34: Six Personalization Myths Debunked: What Really Moves the Needle in Retention
Everyone’s talking about personalization… but most brands are doing it wrong.In this episode, Jimmy and Chase rip apart the biggest myths in email/SMS personalization—and show you what actually drives...
10 Juni 202552min
EP 33: Scaling Your Email & SMS Team: Roles, Tools, and Workflows for Growth
Who should you hire next? How do you avoid a bloated team? And what tools actually scale?This episode breaks down the building blocks of a high-performing email and SMS marketing team—from your first ...
3 Juni 20251h 8min
EP 32: The Science of Send Time: When —and How Often—to Hit Send
Most marketers obsess over what to send. But the smartest ones ask when.Because the same email at the wrong time? That’s not just bad luck—it’s lost revenue.In this week’s episode of Send It!, Jimmy a...
27 Maj 202540min
EP 31: 2025 Email & SMS So Far - Data and Insights
Live from Commerce Roundtable Miami — Jimmy Kim, Chase Dimond, and Omnisend’s Rytis Lauris sit down to unpack the state of retention marketing in 2025. This is more than a recap. It’s a tactical break...
20 Maj 202539min
