Service Management Leadership - Measuring Outcomes
A brief discussion about measurement Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's s...
14 Dec 20213min
Service Management Leadership - ITIL4 Critical Success Factors
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is...
13 Dec 20214min
Service Management Leadership - Relationship Between Experience Management and Service Management
A brief discussion about the relationship between Service Management and Experience Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Conti...
13 Dec 20214min
Service Management Leadership - ITIL is just a framework
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is...
12 Dec 20213min
Service Management Leadership - ITIL4: The New Frontier
A brief discussion about the book, ITIL4: The New frontier Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay ...
11 Dec 20213min
Service Management Leadership - Customer Expectations
A brief discussion about Experience Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as nex...
10 Dec 20213min
Service Management Leadership - Experience Management's Influence On Purchasing Decisions
A brief discussion about Experience Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as nex...
9 Dec 20213min
David Cannon joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast
This is a great episode as it details David's journey to ITIL and Service Management. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity le...
9 Dec 202118min
