“Mentors Shape Your Career—Conversations Shape Your Growth” – Rina Brahmbhatt and Ramy Shehata
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
21 Nov 20259min
Service Management Leadership - Service Management Office (SMO)
In this episode, Jeffrey discusses the Service Management Office (SMO)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the ...
20 Nov 20257min
Ep 68: “Beyond Technical Skills Alone” – James Finister, Part 2
In Episode 68, James Finister and I continue exploring human value in technology organizations. We discuss empowered decision-making versus command-and-control, the shift from liberal arts to job trai...
20 Nov 202532min
Service Management Leadership - Before You Implement a Tool
In this episode, Jeffrey shares two aspects to execute before implementing your next tool.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursda...
17 Nov 20253min
“Wrong Data In, Wrong Decisions Out: The Human Edge in an AI World” – Rina Brahmbhatt and Ramy Shehata
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
14 Nov 202510min
Service Management Leadership - CMDB Part 5
In this episode, Jeffrey continues series on the CMDB, discussing servicesEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is ...
13 Nov 20254min
Ep 67: “Human Intelligence Remains Irreplaceable” – James Finister, Part 1
In Episode 67, I reconnect with James Finister to explore how people are becoming devalued as "just resources" in the AI era. We discuss the irreplaceable role of human emotional intelligence, the ser...
13 Nov 202525min
Service Management Leadership - Two Unspoken CSFs
In this episode, Jeffrey encourages leaders to consider two unspoken critical success factors for their next initiative.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) a...
10 Nov 20254min
