Service Management Leadership - A Story
In this episode, Jeffrey tells a story from his past. It appeals to all aspects of service delivery.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Managemen...
13 Okt 20255min
“Be Ready for Change—Every 10 to 15 Years, a New Technology Flips Everything” — Rina Brahmbhatt and Prof. Ahmed Banafa
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
10 Okt 20258min
Service Management Leadership - The Who and How Matter More Than The What
In this episode, Jeffrey uses a corollary in project management to emphasize why service management leaders should invest in people and processesEach week, Jeffrey will be sharing his knowledge on Ser...
9 Okt 20255min
Service Management Leadership - ServiceNow Best Practices, Part 3
In this episode, Jeffrey discusses ServiceNow Best Practices from RedRiver.com, Part 3Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays)....
6 Okt 20255min
“The Minute You Think You’ve Learned Enough, It’s Time to Go Down” — Rina Brahmbhatt and Prof. Ahmed Banafa
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
3 Okt 20259min
Service Management Leadership - ITIL Best Practices For User Experience
In this episode, Jeffrey discusses the ITSM.tools blog on best practices for user experienceEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thurs...
2 Okt 20258min
Service Management Leadership - ServiceNow Best Practices, Part 2
In this episode, Jeffrey discusses ServiceNow Best Practices from RedRiver.com, Part 2Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays)....
29 Sep 20256min
“If You Can’t Explain It Simply, You Don’t Understand It” – Rina Brahmbhatt and Prof. Ahmed Banafa
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
26 Sep 202510min
