Service Management Leadership - Why Many Organizations Choose Not To Adopt ITIL4
In this episode, Jeffrey discusses why many organizations choose not to transition to ITIL4Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursd...
25 Sep 20258min
Service Management Leadership - ServiceNow Best Practices, Part 1
In this episode, Jeffrey discusses ServiceNow Best Practices from RedRiver.com, Part 1Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays)....
22 Sep 20256min
“Not Everyone Needs to Code — But Everyone Needs to Understand” – Rina Brahmbhatt and Prof. Ahmed Banafa
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
19 Sep 20257min
Service Management Leadership - Why Service Management Is More Than Tools
In this episode, Jeffrey discusses why we should avoid thinking of service management in just tool termsEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Manag...
18 Sep 20258min
Service Management Leadership - Having A Clear Vision
In this episode, Jeffrey discusses the need for a clear visionEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder ...
15 Sep 20255min
“AI Won’t Replace You, But Someone Using AI Might” – Rina Brahmbhatt and Prof. Ahmed Banafa
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
12 Sep 202510min
Service Management Leadership - Do Not Be Like Pilots
In this episode, Jeffrey discusses why we need to not fall into the same trap and rely heavily on technologyEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service M...
11 Sep 20256min
Service Management Leadership - Target Operating Models
In this episode, Jeffrey discusses Target Operating Models. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of...
8 Sep 20257min
