“You’re the Pilot, AI Is Just the Copilot” – How to Stay Relevant in the Age of AI – Rina Brahmbhatt and Prof. Ahmed Banafa
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
5 Sep 20259min
Service Management Leadership - Goose That Laid the Golden Egg
In this episode, Jeffrey the need to continue to build capabilitiesEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the fou...
4 Sep 20255min
Service Management Leadership - Why Transformations Fail
In this episode, Jeffrey discusses why 88% of transformations fail. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the fo...
1 Sep 20257min
"AI Feels Like the Internet All Over Again—Just in Fast Forward" – Rina Brahmbhatt and Prof. Ahmed Banafa
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
29 Aug 202511min
Service Management Leadership - Three Changes In ITIL4
In this episode, Jeffrey discusses three changes in ITIL4 from ITILv3Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the f...
28 Aug 20256min
Ep 64: “Business-First Security Strategy” – Jeffrey Wheatman
In this episode, Jeffrey Wheatman and I explore the future of security and risk management, discussing the persistent communication challenges CISOs face, the need for business-focused risk quantifica...
28 Aug 202528min
Service Management Leadership - Kyndryl People Readiness Report, Part 4
In this episode, Jeffrey discusses the Kyndryl People Readiness Report, Part 4. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffr...
25 Aug 20257min
"One Phone Call Can Change Your Life, and the Internet Changed Everything" – Rina Brahmbhatt and Prof. Ahmed Banafa
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
22 Aug 202510min
