Service Management Leadership - Impact of AI on ITSM/ITIL4
In this episode, Jeffrey discusses the impact of AI on service management. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is...
21 Aug 20256min
Ep 63: “Mitigating AI Risk Through Learning” – Jeffrey Wheatman
In this episode, Jeffrey Wheatman and I dive deep into AI's security implications and broader societal impact. We explore the three-bubble AI risk model, discuss governance challenges, examine the dig...
21 Aug 202526min
Service Management Leadership - Kyndryl People Readiness Report, Part 3
In this episode, Jeffrey discusses the Kyndryl People Readiness Report, Part 3. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffr...
18 Aug 20257min
“People Remember How You Made Them Feel, Not Just What You Built” – Rina Brahmbhatt and Hind Diouani
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
15 Aug 202511min
Service Management Leadership - Technical Support Encouragement
In this episode, Jeffrey discusses the technical supportEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Ser...
14 Aug 20256min
Service Management Leadership - Kyndryl People Readiness Report, Part 2
In this episode, Jeffrey discusses the Kyndryl People Readiness Report, Part 2. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffr...
11 Aug 20256min
"Technology Evolves, But It’s People Who Define Its Purpose" – Rina Brahmbhatt and Hind Diouani
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
8 Aug 202510min
Service Management Leadership - State of XLA, Part 2
In this episode, Jeffrey discusses the State of XLA report from XLA Institute. This is part 2 of 2. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Managemen...
7 Aug 20255min
