Service Management Leadership - State of XLA, Part 2
In this episode, Jeffrey discusses the State of XLA report from XLA Institute. This is part 2 of 2. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Managemen...
7 Aug 20255min
Ep 62: “Breaking Down Organizational Silos” – Jeffrey Wheatman
In this episode, I reconnect with Jeffrey Wheatman, Senior VP Cyber Risk Strategist at BlackKite and former Gartner analyst colleague. We explore the persistent challenge of organizational silos, exam...
6 Aug 202533min
Service Management Leadership - Kyndryl People Readiness Report, Part 1
In this episode, Jeffrey discusses the Kyndryl People Readiness Report, Part 1. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffr...
4 Aug 20257min
"Learning to Learn Is the Real Skill – and It Never Ends" – Rina Brahmbhatt and Hind Diouani
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
1 Aug 202513min
Service Management Leadership - State of XLA, Part 1
In this episode, Jeffrey discusses the State of XLA report from XLA Institute. This is part 1 of 2. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Managemen...
31 Juli 20258min
Service Management Leadership - Part 5 of Series on IT Experience
In this episode, Jeffrey discusses Part 5 on IT Experience from the Happy Signals 2025 Benchmark Report. This episode is on the topic of IT support channels. Each week, Jeffrey will be sharing his kno...
28 Juli 20258min
"No One Will Build Your Career for You — Take Ownership, Seek Clarity, Show Up" – Rina Brahmbhatt and Hind Diouani
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
25 Juli 202510min
Service Management Leadership - ITIL4 Guiding Principles
In this episode, Jeffrey discusses the ITIL4 Guiding PrinciplesEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder...
24 Juli 20257min
