Service Management Leadership - Operational Resilience, Part 3
In this episode, Jeffrey discusses the State of Resilience Report from Cockroach Labs. This is Part 3 of 4. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service ...
17 Feb 20254min
Service Management Leadership - State of AI in IT, Part 2
In this episode, Jeffrey discusses the State of AI in IT from Atomicwork. This is Part 2 of 4. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (T...
13 Feb 20256min
Ep 42: "Digital Exhaust" - Matt Stamper, Part 2
In this episode, kengon continues the conversation with Matt Stamper talking about the role of policy in the modern organization, the impact of social media, and how we can better manage our "Digital ...
13 Feb 202521min
Service Management Leadership - Operational Resilience, Part 2
In this episode, Jeffrey discusses the State of Resilience Report from Cockroach Labs. This is Part 2 of 4. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service ...
10 Feb 20257min
Bonus Full Episode - Ken & Rina
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
9 Feb 202536min
Service Management Leadership - State of AI in IT, Part 1
In this episode, Jeffrey discusses the State of AI in IT from Atomicwork. This is Part 1 of 4. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (T...
6 Feb 20259min
Ep 41: "The Tick Tock on TikTok" - Matt Stamper
In this episode kengon talks with Matt Stamper about the risks associated with TikTok and its implications for individuals, organizations, and the United States.
6 Feb 202521min
Service Management Leadership - Operational Resilience, Part 1
In this episode, Jeffrey discusses the State of Resilience Report from Cockroach Labs. This is Part 1 of 4. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service ...
3 Feb 20258min
