Service Management Leadership - Operational Resilience, Part 1
In this episode, Jeffrey discusses the State of Resilience Report from Cockroach Labs. This is Part 1 of 4. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service ...
3 Feb 20258min
Service Management Leadership - Total Cost of Ownership
In this episode, Jeffrey discusses using a TCO (Total Cost of Ownership) tool to evaluate project options Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Ma...
30 Jan 20255min
Service Management Leadership - Goodhart's Law
In this episode, Jeffrey discusses Goodhart's Law Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service...
27 Jan 20256min
Rina and Ken - Final Wrap Up
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
26 Jan 20255min
Service Management Leadership - Expertise and its Value
In this episode, Jeffrey discusses the value of expertise Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of...
23 Jan 20257min
Service Management Leadership - Brooks' Law
In this episode, Jeffrey discusses Brooks' Law Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Ma...
20 Jan 20254min
Rina and Ken - AI, Plane without a pilot and importance of ITIL Certification Episode 2
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
19 Jan 202517min
Service Management Leadership - Ozempic and Service Management
In this episode, Jeffrey discusses Ozempic and service management Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the fo...
16 Jan 20254min
