Service Management Leadership - Building a Framework
In this episode, Jeffrey discusses how to build a framework for your organization Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). ...
13 Jan 20256min
Rina and Ken - Career journey and valuable lessons in IT Service Management Episode 1
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
12 Jan 202518min
Service Management Leadership - Building A Service Organization
In this episode, Jeffrey discusses building a service organization Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the f...
9 Jan 20257min
Ep 40: “On XLAs” – Alan Nance, Part 2
In this episode, kengon finished up his conversation with Alan Nance on XLAs
9 Jan 202521min
Service Management Leadership - The Cost of Rework
In this episode, Jeffrey discusses the cost of rework and why avoiding rework is important Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thurs...
6 Jan 20256min
Service Management Leadership - ITIL's Information Security Management Practice
In this episode, Jeffrey discusses ITIL's Information Security Management Practice Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). ...
2 Jan 202510min
Service Management Leadership - Empathy
In this episode, Jeffrey discusses empathy Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Manage...
30 Dec 20244min
Service Management Leadership - Configure The Tool For The Organization's Needs
In this episode, Jeffrey discusses why the toolsets must be adapted to the organization Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursday...
26 Dec 20245min
