Service Management Leadership - Alice and the Cheshire Cat
In this episode, Jeffrey discusses direction and staying on track.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Se...
27 Apr 3min
Service Management Leadership - The Producer Switch
In this episode, Jeffrey discusses the "Producer Switch", somethign we do for show but it creates zero value.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, ...
23 Apr 2min
Service Management Leadership - AI Regulatory Governance
In this episode, Jeffrey discusses AI regulatory governance.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service ...
20 Apr 3min
Service Management Leadership - Theater of IT
In this episode, Jeffrey discusses the theater of IT.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Deliver...
16 Apr 7min
Service Management Leadership - Mental Models
In this episode, Jeffrey discusses mental models.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (M...
13 Apr 4min
Service Management Leadership - Technical Debt
In this episode, Jeffrey discusses technical debt.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (...
9 Apr 9min
Service Management Leadership - Everything We Do Must Satisfy 1 of 2 Things
In this episode, Jeffrey discusses how everything we do must satisfy 1 of 2 things.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing hi...
6 Apr 4min
Service Management Leadership - Doing Change Mgmt Better
In this episode, Jeffrey discusses doing Change Management better.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Se...
2 Apr 5min
