Spotlight by CS in Focus

Marta Montero, leading customer success for Gatekeeper in North America and APAC, shares her journey from archaeology to tech. With 10 years in customer success, she highlights the industry’s evolutio...

13 Nov 20231min

I Greg Boy, VP of Customer Excellence at Uvaro, shared valuable insights on the role of customer success in business. He emphasized strategic customer selection for sustainable growth, leveraging data...

13 Nov 20231min

Explore the art of customer success with Greg Boyd, Uvaro's VP of Customer Excellence. Learn how he blends data, strategy, and sales insights to revolutionize customer relationships and business grow...

13 Nov 202331min

Join us as we dive into the dynamic world of Customer Success! In these episodes, our guest Anita Toth share their transformative journeys — from unexpected layoffs and academic backgrounds to becomin...

21 Okt 202336min

Join us as we dive into the dynamic world of Customer Success! In these episodes, our guest Anita Toth shares her transformative journeys — from unexpected layoffs and academic backgrounds to becoming...

21 Okt 20232min

In this episode, we enjoyed hosting Bhumika Arora, who highlighted the indispensable, non-traditional skills every customer success manager should hone. 💡 Dive into the realms of critical thinking 🧠...

2 Okt 20231min

In this episode, Emma chats with Bhumika Arora, founder of Ruffday Services. They explore Bhumika's transition from management consulting to customer success, the dynamic of AI and human touch in CS, ...

2 Okt 202321min

Bob Mathers is a CX/CS coach and consultant who has worked with over 400 companies. When Emma asked him what was the most important lesson, this was what he said. In today's digital age, where chance ...

19 Sep 20231min