Hiring and developing Talent in the Salesforce Ecosystem - Chris Pearson, Jostens (#21)
How do you hire, develop, and retain the right talent in the Salesforce ecosystem? In this episode, Chris Pearson shares insights on building high-performing Salesforce teams, developing technology ta...
15 Juli 20251h 11min
Moving In house - First 90 days - Hans Tiefenthaler, Access TeleCare (#20)
What should Salesforce leaders focus on during their first 90 days when bringing technology and operations in-house? In this episode, Hans Tiefenthaler shares practical insights on taking ownership of...
1 Juli 20251h 1min
Implementing Salesforce on an Enterprise Level - Niraj Jain, Mercedes Benz (#19)
What does it take to implement Salesforce successfully at an enterprise level? In this episode, Niraj Jain shares insights on balancing Salesforce strategy with execution, leading large-scale global t...
17 Juni 20251h 9min
Lending in Healthcare and decommissioning Business units from Salesforce - Chris Neudecker, BHG Financial (#18)
What happens when a business unit needs to be decommissioned from Salesforce? In this episode, Chris Neudecker shares insights into the challenges of Salesforce decommissioning, enterprise system mana...
3 Juni 202559min
Comparing SAP Projects to Salesforce Projects - Dave Swidan, Veracyte (#17)
How do SAP projects compare to Salesforce projects, and what can technology leaders learn from working across both platforms? In this episode, Dave Swidan compares the challenges and approaches involv...
20 Maj 202557min
The CRM Success Show - Season 2 Recap
In this mini-episode, co-hosts David Masri & Khero Witey reflect on Season 1, what they enjoyed in Season2 and what is to follow for Season 3 and beyond. Talking with the people who own the largest a...
6 Maj 20256min
Service Cloud Voice\AWS Contact Center - Andy Wirtner, PlainsCapital Bank (#16)
How can banks use Salesforce Service Cloud Voice and AWS Contact Center to transform customer service? In this episode, Andy Wirtner shares how PlainsCapital Bank is using Salesforce as a key platform...
22 Apr 202559min
Implementing Salesforce Health Cloud: Ochsner Health - Melanie Dixon (#15)
How can healthcare organizations use Salesforce Health Cloud to improve technology, streamline operations, and support growth? In this episode, Melanie Dixon shares insights from implementing and scal...
8 Apr 20251h 2min
