Building Customer Relationships – The Power of Multi-Threaded Engagements with Brittany Casey
Workshops Link: https://www.thecustomersuccesspro.com/team-eventIn this episode of The Customer Success Pro, Brittany Casey, VP of Customer Success at Disco, shares insights on the power of multi-thre...
20 Maj 58min
AI Is Not Replacing Customer Success… But It Is Exposing Bad CS
Book a Team Workshop: https://bit.ly/4mqqgCuOn this episode of The Customer Success Pro Podcast, Anika Zubair discusses the impact of AI on customer success roles, emphasizing how AI is transforming w...
13 Maj 28min
Customer Success Is Now a Revenue Team…But No One Trained You for It
Join the FREE Masterclass: https://bit.ly/4mqqgCuIn this episode of The Customer Success Pro Podcast, Anika Zubair discusses the evolving role of customer success as a revenue-generating function, the...
22 Apr 39min
From Churn Data to Revenue Forecasting for Scaled Customer Success with Julie Fox
Join the FREE Masterclass: https://bit.ly/4mqqgCuIn this episode of the Customer Success Pro Podcast, Julie Fox, Director of Digital and Scaled Customer Success at Highland, shares insights on transfo...
15 Apr 1h 1min
Why Renewals Are Won or Lost Before the Renewal Call
Check out our team workshops: https://www.thecustomersuccesspro.com/team-eventThis episode explores how customer success teams can proactively manage renewals by focusing on value realization, stra...
8 Apr 27min
How to Handle Customers Asking for a Discount on Renewal
Check out our team workshops: https://www.thecustomersuccesspro.com/team-eventIn this episode, Anika Zubair breaks down how Customer Success professionals should handle discount requests during renew...
1 Apr 28min
Designing a Value Led Customer Success Organization with Jim Richmond
Check out our team workshops: https://www.thecustomersuccesspro.com/team-eventIn this episode, Anika Zubair interviews Jim Richmond, Chief Customer Officer at Smartling, about how modern Customer S...
25 Mars 59min
The Power of Monthly Revenue Enablement in Customer Success
Team Workshops: https://www.thecustomersuccesspro.com/team-eventThis episode emphasizes the importance of continuous reinforcement in customer success training. It highlights how annual kickoffs, whil...
18 Mars 36min
