The ROI of Customer Experience: Part 2
Customer experience pros are often tasked with proving the ROI of CX within an organization. Utilizing experience data – or "X-data" – combined with operational data – or "O-data" – can be an effectiv...
9 Mars 202123min
The ROI of Customer Experience
Customer experience pros are often tasked with proving the ROI of CX within an organization. Utilizing experience data - or "X-data" - combined with operational data - or "O-data" - can be an effectiv...
2 Mars 202122min
CX in Healthcare
Arguably, healthcare is a unique industry in which lives literally are on the line. So how do healthcare companies and providers plan and execute customer – or in this case, "patient" – experience? Ho...
23 Feb 202127min
Proving the Value of Customer Experience
How do you gain the support for customer experience from stakeholders? By proving the value of customer experience. Host Steve Walker welcomes Bob Thompson, CEO of Customer Think, , a global online co...
16 Feb 202126min
Insightful Video
It's no secret that within the social media and marketing worlds, video is a highly engaging medium. If it works to push your company's message out to the world, why wouldn't it work in reverse – as a...
9 Feb 202122min
The Personalized Experience
The CX pro has many tools at their disposal but few are as powerful than the ability to adapt to a customer's needs quickly and deliver a positive experience. The need for personalization cannot be un...
2 Feb 202124min
From "Me" to "We"
For almost a year now many companies have had to work remotely - changing the way in which their employees interact and some companies had an easier time absorbing that change than others. Knowing tha...
26 Jan 202129min
One Big Channel
Customers today have so many touchpoints available to them when interacting with companies: websites, social media, text messaging, call centers… it can be dizzying just thinking about it. However, al...
19 Jan 202126min
