What's Trending Today?
These past few years have seen some amazing changes in the customer experience space. And these past few months responding to the COVID pandemic has tested and proven the importance of CX. As our unde...
8 Sep 202026min
Next-Level CX
In their latest report, "Next-Level CX for B2B Companies," Walker teamed up with the Qualtrics XM Institute to assess the current state of B2B CX. Host Steve Walker welcomes back guest Dr. Troy Powell...
1 Sep 202027min
Are you ready for a party?
Each year on the first Tuesday in October, the Customer Experience Professionals Associate - or CXPA - encourages professionals and companies to take some time to recognize the importance of this prac...
25 Aug 202022min
Putting the Customer back into CRM
Many businesses today use a customer relationship management platform, or "CRM" to help organize how they interact with their customers and prospects. But how customer-centric are these platforms, and...
18 Aug 202026min
When In Doubt, ask the Employees
Empowering more people throughout the organization to help with CX strategies can be effective – especially when working with frontline employees that interact with your customers the most. Host Steve...
4 Aug 202021min
Dashboards everywhere!
The concept of dashboards is probably nothing new to customer experience pros. We use them to help communicate data like NPS and Loyalty. But is your dashboard up to snuff? Is it showing you the data ...
28 Juli 202022min
Long Live the Good Ole Telephone
Chatbot, A.I., customer service through social media... there are a vast number of ways in which customers can interact with companies, but is one method better than the other? In July of 2019, Genesy...
21 Juli 202027min
The Global State of XM
Experience management, or "XM", is more than just a "buzzword." It's a holistic approach to experience across the organization that includes customers, employees, products, and brand. The Qualtrics XM...
14 Juli 202023min
