The Undiscovered Insights
Today's technology allows CX pros can spin up a customer feedback survey and start collecting data in record time. But there's another source of data that is often overlooked – that data is probably a...
3 Nov 202027min
CX Horror Stories III
It's another edition of The CX Leader Podcast's annual CX Horror Stories! Hosts Steve Walker and Pat Gibbons endure frightening tales of bad hotel service, poor rental management, ghoulish social medi...
27 Okt 202020min
The Art of the Science
An often-overlooked fact about a customer's journey is that the experience they have with your company doesn't always begin with their first interaction with you – customers often become aware of your...
20 Okt 202025min
It's the little things
A driving factor for any business to be successful is the ability to differentiate - setting your company apart from the competition by creating great experiences for your customers. Three ways to do ...
13 Okt 202022min
Celebrating CX Day 2020!
There's never been a better time to be a CX professional, and today's episode explores the best the profession has to offer and why customer experience and experience management is critical to a busin...
6 Okt 202034min
Empowering Your Customers
Competitive retail electricity markets give consumers a choice of who will supply their electricity. Only 18 states in the U.S., including Washington D.C., have introduced these types of markets, givi...
29 Sep 202025min
Discovering the "Why"
Educational institutions are beholden to a different type of customer: students. Discovering how students experience the education and services they receive from one of the largest community colleges ...
22 Sep 202028min
Cheers!
Have you ever been at a business meeting with a client or colleagues and wondered, "should I order wine? What wine do I get? How many should I drink?" Mixing business with alcohol can be tricky and so...
15 Sep 202027min
