CX Podden - elevating the lawyer and client experience
In today's episode, we discuss customer experience within the competitive legal and advisory business world, and what they can and need to do to deliver superior client experiences (CX). Joanna is ta...
23 Nov 202328min
English Episode: CX Podden med Adrian Swinscoe, best-selling author of Punk CX and How to Wow
Who is Adrian, and is he the rebel of CX? We got to talk to this legend of a speaker and best-selling author on customer service, experience and engagement about his take on CX today, what matters and...
16 Nov 202338min
English Episode: CX Podden with Annette Franz, CX superstar, thought leader and CEO and founder of Customer Journey Inc.
When being from a small, small coumtry like Norway, making and hosting a small, small podcast like CX Podden, it may seem a bit bold asking one of the biggest names within CX, all the way from the US ...
8 Nov 202339min
CX Podden - The London Experience
In this week's episode, we give you a recap of our trip to London and the WiCx Conference, but with focus on the travel experience. We (Joanna and Merete) had quite different experiences with everythi...
2 Nov 202325min
CX Podden - Citizen Centric Police, a project by PwC and Tønsberg by
For today's episode, we have read and gotten really inspired by the project "The Citizen Centric Police Initiative (Innbyggerstemmen)". The project aims to operationalise one of the police’s prioritiz...
26 Okt 202322min
English episode: CX Podden, a summary of us attending the WiCX in London, 10th of Oct 2023
Merete and Joanna went to London to attend the WiCx Conference and wow did we come home with a lot of inspiration, ideas, great mamories and even an award! In this week's episode, we will summarize o...
18 Okt 202328min
CX Podden - om kultur og kulturbygging i en CX kontekst
I denne ukens episode, fortsatt på video, diskuterer vi en sak av Yvonne Fosser og Rune Semundseth som handler om Kulturanalyse og kulturkoding. Vi forsøker å reflektere strukturert rundt hvordan dett...
28 Sep 202326min
CX Podden MED VIDEO - myter om millenials, fra et cx perspektiv!
Vi tester video i denne ukens episode, hvor vi diskuterer denne saken fra Ipsos, som tar for seg 5 myter om Millennials. Vi har sett på mytene og forsøker å sette dem i et CX perspektiv - og håper du ...
21 Sep 202322min
