40 Watch Manager Watson and Station Manager Cook
A man carrying an axe and claiming to be an American firefighter is told to leave. Plus, how firefighters improvised a system to pass on information about trapped residents by yelling up two flights o...
24 Juli 201829min
39 Firefighters O’Donoghue, Gillam and Roberts
Firefighters Martin Gillam and Dean Roberts describe how they were sent to the roof to drench the fire from above. They didn’t get that far. Instead they rescued a woman, carrying her down at least 17...
23 Juli 201821min
38 Firefighters Hippel and Bettinson, and Crew Manager Stern
Firefighter Richard Hippel and Crew Manager Jamal Stern recall their attempt to rescue a bedridden man on the 16th floor. Plus, firefighter Harry Bettinson explains how he stayed with a family trapped...
19 Juli 201825min
37 Emergency Control Operators and Firefighter Keane
Control room officer, Sarah Russell, recalls how she stayed on the phone with 12-year-old Jessica Urbano Ramirez, who was trapped on the 23rd floor, until the line fell silent. Plus, firefighter Raymo...
18 Juli 201816min
36 Deputy Assistant Commissioner Fenton
The highest ranked officer in the 999 control room – Deputy Assistant Commissioner Adrian Fenton – recalls how TV images of the fire influenced the decision to change the stay-put advice to residents....
17 Juli 201827min
35 Station Manager Oliff
Station Manager Jason Oliff told the inquiry he spent four hours dealing with information from phone calls of residents trapped in the tower. He faced the “impossible” decision to tell a father to go ...
16 Juli 201820min
34 Operations Manager Smith: Day 2
Senior Operations Manager, Joanne Smith, changes the stay put advice to residents trapped in the tower. She explains to the inquiry why she did this. We hear evidence of 999 calls made by residents ...
12 Juli 201825min
33 Operations Manager Smith
Senior Operations Manager Joanne Smith gives the inquiry its first insight into the 999 control room. 344 calls were made to 999 on the night of the fire, many from residents unable to leave their fla...
11 Juli 201821min
