Streamlining IT Processes: Stefan Kempter’s Guide to YaSM Service Management
Join Stefan Kempter in this informative episode as he shares his extensive experience and insights into optimizing ITIL and Service Management processes. With over 25 years in the field, Stefan emphas...
9 Aug 20246min
Top 5 Non-Conformities with ISO 27001 and How to Overcome Them
In this revealing episode of "The ITSM Practice," host Luigi Ferri explores the critical topic of ISO 27001 compliance, specifically addressing the top five non-conformities that organizations often f...
6 Aug 20249min
Breaking Barriers: Why There Are Only A Few Women in ITSM?
In this inspiring episode, Pirkko Haver addresses the significant gender disparities in IT Service Management (ITSM) and broader tech roles. She challenges the stereotypes that deter women from enteri...
2 Aug 20247min
Overcoming Obstacles in ITSM Adoption: 5 Key Challenges and How to Solve Them
In this episode of "The ITSM Practice," Luigi Ferri tackles the top five obstacles in IT Service Management (ITSM) adoption and offers practical solutions to overcome them. From enhancing Knowledge an...
30 Juli 20246min
Enhancing ITIL Service-Level Agreements: The Adrian Bunea Perspective on Minimizing the Watermelon Effect
In this enlightening podcast episode, Adrian Bunea delves into Service-Level Agreements (SLAs) and the pervasive issue known as the Watermelon Effect. Adrian explains how SLAs, while crucial for track...
26 Juli 20247min
Why Are CISOs Seen as 'Scapegoats'?
In today's episode of "The ITSM Practice," Luigi Ferri tackles the significant issue of Chief Information Security Officers (CISOs) being unfairly scapegoated following security breaches. By examining...
23 Juli 20248min
Navigating TOGAF: Pros, Cons, and Strategic Considerations
In this episode of 'The ITSM Practice,' host Luigi Ferri delves into the intricacies of TOGAF, The Open Group Architecture Framework. Luigi evaluates whether TOGAF remains a vital blueprint for archit...
16 Juli 20247min
Exploring Social Engineering Threats: How Companies Increase Their Vulnerability
In this episode of "The ITSM Practice," host Luigi Ferri delves into the effectiveness of social engineering tactics and the critical oversights that heighten organizational vulnerability. Luigi empha...
9 Juli 20245min
