THIS IS NOT JUST ANY CYBER INCIDENT
Customers unable to use contactless payments to buy goods or collect items bought with and click and collect services. This is not just any cyber crisis, it is an M&S Easter cyber crisis. Click here t...
25 Apr 20256min
WHAT IS MESSAGE DEVELOPMENT?
Whether speaking to the media, using social media, creating a presentation or working on internal communication, you need compelling messages that cut through the noise and engage your target audience...
23 Apr 202511min
IS THIS THE WORST MEDIA TRAINING ADVICE?
Do you fancy learning some media training advice from a former White House press secretary? Jen Psaki was Joe Biden’s spokesperson for 16 months Now a host at MSNBC, Ms Psaki has just shared what she ...
9 Apr 20257min
WHY WE LOVED THIS SOCIAL MEDIA PR
Who fancies a more positive story to look at this week? After giving you our thoughts on the Heathrow shutdown and everything that has gone wrong at Tesla, we didn’t want to offer another crisis media...
8 Apr 20259min
GROUNDED: THE CRISIS COMMS LESSONS FROM THE HEATHROW SHUTDOWN
It's a crisis with some remarkable numbers - more than 270,000 disrupted air passenger journeys. Europe’s busiest airport was plunged into full crisis media management mode after it suffered a powe...
1 Apr 202510min
HOW HSBC HANDLED ITS BANKING OUTAGE
Is a sudden IT outage in your crisis communication plan? Do you feel prepared to handle the social media outrage and media scrutiny it could bring? Outages are a hot topic currently. And even a brief ...
13 Feb 20255min
THE TOPIC THAT GUARANTEES MEDIA COVERAGE
What do two of the country’s leading banks, a powerhouse advertising company and high-profile business leaders have in common? Well, they have all been making headlines over changes to working-from ...
4 Feb 20257min
MEDIA INTERVIEW TIPS: HOW TO MAKE AN IMPACT AND AVOID THE ROAD TO NOWHERE
We are often asked, “How do you make the biggest impact in media interviews?” It's a question that is posed a lot during our media training courses. So, we thought we would get one of our brilli...
28 Jan 20255min
