Out of sight, out of mind? The real challenge of retention
CMO Therapy24 Helmi

Out of sight, out of mind? The real challenge of retention

In this episode of CMO Therapy, Lucy sits down with expert marketing leader and Brand & Marketing Director at Zego, Ingrid Sierra, to unpack one of the toughest challenges in B2B marketing: what really happens after the contract is signed.
Because let’s be honest… once the high-fives fade and onboarding is done, most customers aren’t thinking about you at all.
So why is retention so hard, especially in industries where interaction is low and pricing often wins the deal? And why won’t loyalty schemes and “just checking in” emails save you?
Lucy and Ingrid dive into the messy middle between onboarding and renewal, from NPS drop-offs and usage gaps to gamification, trust-building and showing up in the moments that actually matter.
As Ingrid puts it: “If they choose you because of pricing, you need to make sure that at renewal they actually choose you for the right reasons.”
If you care about churn, growth and earning the right to show up when there’s no obvious reason to, you'll love this episode.Music clip by Filo Starquez, Divergence

Jaksot(35)

The messy reality of the modern CMO

The messy reality of the modern CMO

In this episode of CMO Therapy, Lucy meets with the brilliant Sinead Willis for a very honest conversation about the messy reality of the modern CMO. Because sometimes the role you’re sold in the inte...

21 Huhti 39min

Big Brand Muscle, Startup Hustle

Big Brand Muscle, Startup Hustle

Being a marketing leader in a big brand is one thing… but stepping into a startup? That’s a completely different sport. In this episode of CMO Therapy, Lucy is joined by Sharon Hergarty, who’s done bo...

7 Huhti 34min

Why tone of voice still wins, even in the age of AI

Why tone of voice still wins, even in the age of AI

In this episode of CMO Therapy, Lucy sits down with the brilliant Mel Barfield, Managing Partner and Brand Voice Lead at Copy or Die, to talk about why tone of voice still matters massively… especiall...

24 Maalis 41min

Founder knows best? Navigating trust, tension and truth at the top

Founder knows best? Navigating trust, tension and truth at the top

In this episode of CMO Therapy, Lucy is joined by Lucas Bergmans (ex Wise, Moneysupermarket, Cazoo, Heineken, Britvic) to get into one of the most important and most misunderstood relationships in B2B...

10 Maalis 34min

From dinosaurs to birds: Helping big brands stay relevant in a world obsessed with new

From dinosaurs to birds: Helping big brands stay relevant in a world obsessed with new

What does it really take for a 160-year-old brand to stay relevant in a world obsessed with shiny new fintechs, challenger banks and AI-powered everything?In this episode of CMO Therapy, I’m joined by...

10 Helmi 44min

Your customers are doing the marketing. Are you letting them?

Your customers are doing the marketing. Are you letting them?

In this episode of CMO Therapy, I’m joined by Paul Taylor who held senior marketing leadership roles at firms like Swift and SS&C, to unpack one of the most misunderstood (and under-invested) growth l...

27 Tammi 45min

When 2 chiefs are better than 1: the rise of the power couple

When 2 chiefs are better than 1: the rise of the power couple

In this episode of CMO Therapy, I sit down with Michelle to talk about one of the most misunderstood (and quietly tense) relationships in the C-suite: the Chief Marketing Officer and the Chief Commerc...

13 Tammi 41min

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