Fewer Humans, More Humanity: Havas CX's Arthur Fullerton on the Future of In-Store Experience

Fewer Humans, More Humanity: Havas CX's Arthur Fullerton on the Future of In-Store Experience

"Attention is not the same as value. I think oftentimes retail media optimizes for exposure and attention. CX optimizes for usefulness."


That's Arthur Fullerton, Global Chief Technology Officer at Havas CX.


Arthur joins host James Kotecki to explore in-store retail media from the customer experience perspective, in a world of fewer human workers in stores.


https://theloomaproject.com


Great quotes from this episode include:

  • "The opportunity now is to incorporate intelligence and personalization into the experience to make it even more amenable to people."

  • "If we're going to automate everything, how do we ensure that the consumer feels like they're being taken care of?"

  • "A lot of clients and consumers assume that the technology creates the experience, but it just really enables the experience."

  • “...technology should reduce friction, increase relevance, and really ultimately create measurable value... If it's not improving the journey or the business outcomes, it's probably performative. It's probably theater."

  • "[AI] should make the store feel smart but not cold."

  • "The lesson isn't to make the grocery feel luxury. It's to make every physical interaction intentional and thoughtful."


Tämä jakso on lisätty Podme-palveluun avoimen RSS-syötteen kautta eikä se ole Podmen omaa tuotantoa. Siksi jakso saattaa sisältää mainontaa.

Jaksot(18)

In-Store Media Works When Three Things Are True: Horizon Commerce's Jason Colon

In-Store Media Works When Three Things Are True: Horizon Commerce's Jason Colon

"Commerce and retail media is becoming the underlying fabric of the entire media ecosystem,” says Jason Colon, Executive Vice President, Commerce Media at Horizon Commerce. “These are data signals tha...

15 Syys 27min

Think Digital Is Messy? Try the Real World. IAB's Collin Colburn on In-Store Retail Media

Think Digital Is Messy? Try the Real World. IAB's Collin Colburn on In-Store Retail Media

"You think digital's messy? Physical's even more messy." That's how Collin Colburn, Vice President of Commerce and Retail Media at the Interactive Advertising Bureau (IAB), sums up the challenge of bu...

23 Kesä 28min

If You Know the Cart, You Know the Heart: Kroger Precision Marketing's Christine Foster

If You Know the Cart, You Know the Heart: Kroger Precision Marketing's Christine Foster

"If you know the cart, you know the heart," says Christine Foster, Group Vice President of Commercial Strategy and Operations at Kroger Precision Marketing.She believes grocery shopping is uniquely pe...

12 Touko 26min

The Cultural Power of Customer Loyalty: Giant Eagle's Heather Feather

The Cultural Power of Customer Loyalty: Giant Eagle's Heather Feather

"I always say that the perks program is cultural in our markets," says Heather Feather, Senior Director for Digital, E-commerce, and Retail Media at Giant Eagle.That deep loyalty engagement across 4 m...

31 Maalis 29min

Retail Media is Not a Banana: ADUSA’s Bobby Watts

Retail Media is Not a Banana: ADUSA’s Bobby Watts

"Bananas are the number one selling item in grocery," says Bobby Watts, SVP of Ad Retail Media, Digital Merch, and Marketing at Ahold Delhaize USA."But selling media and working with advertisers and w...

17 Helmi 32min

It's Not About Impressions: Uber Advertising's Jess Shuraleff on the Journey to Engagement

It's Not About Impressions: Uber Advertising's Jess Shuraleff on the Journey to Engagement

“That connection with consumers we're seeing across the industry - it's no longer about impressions, it's really about engagement.”Sometimes the customer journey is literally a trip in a car on the wa...

6 Tammi 31min

Brick and Mortar's Digital Superpower

Brick and Mortar's Digital Superpower

“Counterintuitively,” says Swiftly co-founder and Chief Technology Officer Sean Turner, “brick and mortar stores have a superpower when it comes to driving digital engagement.”https://theloomaproject....

18 Marras 202530min

Suosittua kategoriassa Liike-elämä ja talous

sijotuskasti
vallattomat
rss-rahapodi
psykopodiaa-podcast
mimmit-sijoittaa
rss-oivalluksia-rahasta-elamasta
ostan-asuntoja-podcast
rss-paasipodi
oppimisen-psykologia
rss-karon-grilli
rss-inderes
rss-rahamania
rss-sami-miettinen-neuvottelija
rss-startup-ministerio
lakicast
rss-pinnan-alle
rss-siksi-viestinta
pomojen-suusta
rss-seuraava-potilas
rahapuhetta