EP 60 - Novant Health's Mark Welch On Preparing His Supply Chain Team To Operate At $20 Billion Scale

EP 60 - Novant Health's Mark Welch On Preparing His Supply Chain Team To Operate At $20 Billion Scale

Mark Welch has led Novant Health's supply chain for 21 years, helping scale the system to $12 billion in revenue. Working without a dedicated medical director in supply chain, he built a model where sourcing managers facilitate clinical conversations directly with physicians across orthopedics and heart and vascular.

Mark tells Eric how his distribution center runs its own price index, why he trains his team to think like a $20 billion operation, and how an AI chatbot called Aubrey generates variation analysis in minutes.

Topics discussed:

- Sustaining supply chain leadership over two decades of growth

- Building physician engagement without a dedicated medical director

- Turning the CSC into an opportunity center

- Three team members went on to become CSCOs elsewhere

- Embedding sourcing managers directly within pharmacy and IT

- Creating a QSOC with distribution-level price index accountability

- Launching no PO, no purchase for indirect spend data capture

- Using an AI chatbot to run sourcing variation scenarios

Get in touch with Mark Welch:

LinkedIn

Get in touch with your host, Eric:

LinkedIn

Listen to more episodes:

Listen on Smarter Sourcing

Listen on Apple

Listen on Spotify

Watch on YouTube

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Jaksot(62)

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EP 59 - Ferrara's Kristen Coar On Aligning Procurement To What Your CEO Actually Wants

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EP 58 - Emory Healthcare's Noah Dunlap On Building A Three-Tier Supply Chain Transformation Framework

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EP 57 - Cleveland Clinic's Stephen Downey On Centralizing, Standardizing, And Automating Supply Chain

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EP 56 - Johns Hopkins Medicine's Burton Fuller On Building The Data Foundation To Measure Every Facet Of Supply Chain Performance

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EP 55 - University of Vermont Health's Charlie Miceli On AI As The New ERP In Healthcare Supply Chain

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