Difficult Communication with Patients & Staff | OSCE Talk

🎧 Subscribe to OSCE Talk Premium here 👇
https://members.spotify.com/to/osce-talk

Difficult communication stations can feel unpredictable, but having a simple framework can help you stay calm and structured.

In this episode, we work through the LEAPS approach:

• Listen – let them explain what has happened from their point of view
• Empathise – acknowledge how the situation has affected them
• Apologise – where appropriate, without automatically accepting blame
• Paraphrase – check that you have understood their main concerns
• Summarise – bring everything together and agree a realistic next step

We also cover:

• Avoiding defensiveness and arguments
• How to de-escalate a difficult interaction
• Managing conflict with patients, relatives or colleagues
• What to say when you are unsure exactly what has happened
• Why you shouldn’t make promises you cannot keep
• When threatening behaviour means you should step away and seek help

The key principle: you don’t have to agree with everything someone says, but they should feel that you have listened, understood their concerns and taken them seriously.

📚 More revision resources at OSCETalk.com

Tämä jakso on lisätty Podme-palveluun avoimen RSS-syötteen kautta eikä se ole Podmen omaa tuotantoa. Siksi jakso saattaa sisältää mainontaa.

Jaksot(40)

Smoking Cessation: The 5 A’s Approach

🎧 Subscribe to OSCE Talk Premium here 👇https://members.spotify.com/to/osce-talkSmoking cessation stations are less about lecturing someone to stop and more about understanding why they smoke, how re...

19 Loka 7min

Seizure/Status Epilepticus: A-E Assessment & Management | OSCE Talk

🎧 Subscribe to OSCE Talk Premium here 👇⁠⁠https://members.spotify.com/to/osce-talk⁠⁠Seizure and status epilepticus is common, especially in medical exams and in hospital inpatients.This episode looks...

16 Loka 6min

Alcohol Use History, CAGE/AUDIT Questions | OSCE Talk

🎧 Subscribe to OSCE Talk Premium here 👇⁠https://members.spotify.com/to/osce-talkThis episode explores how to take an alcohol use history!This includes Who,what,why,when,where questions.CAGE and AUDI...

6 Loka 9min

Explaining Type 1 Diabetes in an OSCE

🎧 Subscribe to OSCE Talk Premium here 👇https://members.spotify.com/to/osce-talkType 1 diabetes counselling can cover a lot, so having a clear structure makes the station much easier.In this episode,...

19 Syys 10min

Acute Coronary Syndrome: A–E Assessment | OSCE Talk

🎧 Subscribe to OSCE Talk Premium here 👇https://members.spotify.com/to/osce-talkChest pain is one of those presentations where having a clear structure really matters.In this episode, we work through...

14 Syys 7min

Arterial Blood Gas Interpretation! OSCE Talk 🎙️

🎧 Subscribe to OSCE Talk Premium here 👇https://members.spotify.com/to/osce-talkToday we review arterial blood gas analysis.We take it step by step looking at CO2/O2, pH, bicarbonate and acid base ba...

17 Elo 12min

Confusion, Delirium & Dementia History Taking | OSCE Talk 🎙️

🎧 Subscribe to OSCE Talk Premium here 👇https://members.spotify.com/to/osce-talkPlease subscribe on Spotify for more premium content in the future, £1.99 will help us produce more of these videos!Tod...

23 Heinä 10min