Knowing Your Customer Sets You Free - Energy Queensland - Michael Dart -  Episode 75

Knowing Your Customer Sets You Free - Energy Queensland - Michael Dart - Episode 75

"Trust meanders into town on a tricylce, and leaves in a Formula 1 Ferrari"

Driven by a commitment to customer-centricity, Energy Queensland is undergoing a notable transformation. By engaging with local communities, collecting feedback from customers, and building that crucial trust, the organisation is making significant strides in addressing evolving customer needs for their diverse, vast and varied customer cohort of over 2.4 million. Michael Dart, GM of Customer shares how Energy Queensland is:

Focusing on service accessibility and inclusivity for all customers
Leveraging human centred design and cocreation in service design to better engage customers
Building avenues to better understand their customers to build trust and optimise CX Michael Dart, General Manager, Customer, Energy Queensland.

For more great insights head to www.PublicSectorNetwork.co

Jaksot(100)

Practical Application of AI - How Do You Get the Right AI Tools, What Do These Look Like in Action, And How Do You Embed Them to Serve? - Nicholas Davis - Episode 141

Practical Application of AI - How Do You Get the Right AI Tools, What Do These Look Like in Action, And How Do You Embed Them to Serve? - Nicholas Davis - Episode 141

This episode, Nicholas Davis, Co-Director, UTS Human Technology Institute takes listeners on a deep dive into the transformative world of Artificial Intelligence and the essential guardrails needed to...

10 Heinä 202519min

The Future of Ontario: Digital Twins, Secure ID, and Citizen-Centric Innovation - Infrastructure Ontario - Episode 140

The Future of Ontario: Digital Twins, Secure ID, and Citizen-Centric Innovation - Infrastructure Ontario - Episode 140

The future of government is being rewritten—and it's digital. In this insightful episode, we sit down with Aneesh Joshi and Omar Shabbir from Infrastructure Ontario (IO) to explore how cutting-edge te...

29 Kesä 202544min

Diversity in Cyber Security: Insights on the retention of women in the workplace - Jacqui Loustau - Episode 139

Diversity in Cyber Security: Insights on the retention of women in the workplace - Jacqui Loustau - Episode 139

This thought-provoking episode invites Jacqui Loustau, AWSN Executive Director, Australian Women in Security Network, Professor Matthew Warren, Director of the RMIT Centre of Cyber Security Research a...

22 Kesä 202519min

Space - The Final Frontier: A Case Study on Holland Bloorview Kids Rehabilitation Hospital - Stewart Wong - Episode 138

Space - The Final Frontier: A Case Study on Holland Bloorview Kids Rehabilitation Hospital - Stewart Wong - Episode 138

In this engaging episode, we hear from Stewart Wong, Vice President of Strategy, Sustainability and Communications, Holland Bloorview Kids Rehabilitation Hospital, as he takes us on a creative and can...

15 Kesä 202518min

Teams, Talent and Diversity | How to Recruit, Retain and Build Top Teams - Natalie Bekis - Episode 137

Teams, Talent and Diversity | How to Recruit, Retain and Build Top Teams - Natalie Bekis - Episode 137

In our latest episode, Natalie Bekis, Assistant Secretary Health Workforce Planning and Strategies Branch, Australian Government Department of Health and Aged Care, Fiona Notley, Chief Operating Offic...

8 Kesä 202523min

Shared Ambitions, Different Roads: Lessons from Nova Scotia's Integrated Approach to Modernizing Healthcare - Krista Jangaard - Episode 136

Shared Ambitions, Different Roads: Lessons from Nova Scotia's Integrated Approach to Modernizing Healthcare - Krista Jangaard - Episode 136

This episode features Dr. Krista Jangaard, President and CEO of IWK Health Centre in Nova Scotia, sharing how her organisation is navigating one of the most ambitious healthcare transformations in the...

1 Kesä 202517min

Determining & Detailing Your 2025 Strategic Plan - Episode 135

Determining & Detailing Your 2025 Strategic Plan - Episode 135

In this panel discussion, leaders from Colorado public sector sit down together and discuss what their priorities are in 2025 and beyond, and how to ensure they are successful. Heather Weir, Senior ...

25 Touko 202535min

Moving Forward - An Update on NextGen Pay and HR for the Government of Canada - Episode 134

Moving Forward - An Update on NextGen Pay and HR for the Government of Canada - Episode 134

In this candid and compelling episode, Alex Benay and Karen Figuerola share an unfiltered look at the cultural and systemic issues behind Canada's HR and pay challenges—and the bold transformation und...

18 Touko 202520min

Suosittua kategoriassa Liike-elämä ja talous

sijotuskasti
mimmit-sijoittaa
psykopodiaa-podcast
rss-rahapodi
ostan-asuntoja-podcast
rss-rahamania
herrasmieshakkerit
rahapuhetta
rss-laakispodi
rss-sisalto-kuntoon
rss-sami-miettinen-neuvottelija
leadcast
rss-lahtijat
rss-bisnesta-bebeja
rss-seuraava-potilas
sijoituspodi
rss-karon-grilli
rss-juurisyy-johtamisesta-kilpailuetua
rss-draivi
rss-johtoajatuksia