Knowing Your Customer Sets You Free - Energy Queensland - Michael Dart -  Episode 75

Knowing Your Customer Sets You Free - Energy Queensland - Michael Dart - Episode 75

"Trust meanders into town on a tricylce, and leaves in a Formula 1 Ferrari"

Driven by a commitment to customer-centricity, Energy Queensland is undergoing a notable transformation. By engaging with local communities, collecting feedback from customers, and building that crucial trust, the organisation is making significant strides in addressing evolving customer needs for their diverse, vast and varied customer cohort of over 2.4 million. Michael Dart, GM of Customer shares how Energy Queensland is:

Focusing on service accessibility and inclusivity for all customers
Leveraging human centred design and cocreation in service design to better engage customers
Building avenues to better understand their customers to build trust and optimise CX Michael Dart, General Manager, Customer, Energy Queensland.

For more great insights head to www.PublicSectorNetwork.co

Jaksot(100)

Journey from E-Government to Digital Government and Next Steps - Barry Lowry - Episode 133

Journey from E-Government to Digital Government and Next Steps - Barry Lowry - Episode 133

In this episode of Public Sector Podcast, Ireland's Government Chief Information Officer shares the country's journey from traditional e-government to a bold, citizen-centred digital transformation. W...

12 Touko 202521min

Ohio's Local Government: Challenges and Opportunities in Innovation and Technology - Kimberly Roy Wilson - Episode 132

Ohio's Local Government: Challenges and Opportunities in Innovation and Technology - Kimberly Roy Wilson - Episode 132

Join us in this insightful podcast as we sit down with Kimberly Roy Wilson, Commissioner, Information Technology & Services Division, City of Cleveland, to explore Ohio local government's challenges a...

7 Touko 202517min

AI and Data Analytics: Shaping the Future of Public Services - Ima Okonny - Episode 131

AI and Data Analytics: Shaping the Future of Public Services - Ima Okonny - Episode 131

In this episode, Ima Okonny, Chief Data Officer, Assistant Deputy Minister, Employment and Social Development Canada shares how one of Canada's largest federal departments is using data, AI, and innov...

28 Huhti 202512min

Maximizing the Impact of Technology, Data, and AI Applications - Sophia Mohr - Episode 130

Maximizing the Impact of Technology, Data, and AI Applications - Sophia Mohr - Episode 130

Join us in this insightful podcast as we sit down with Sophia Mohr, Chief Innovation and Technology Officer, Central Ohio Transit Authority, to explore how to maximize the impact of technology, data a...

21 Huhti 202514min

The 2025 Cyber Security Landscape in SA: Navigating the Year Ahead - Darren Van Sommeren - Episode 129

The 2025 Cyber Security Landscape in SA: Navigating the Year Ahead - Darren Van Sommeren - Episode 129

In this episode, Darren Van Sommeren discusses the future of cybersecurity in South Australia heading into 2025. He outlines the rise in sophisticated cyber threats, driven by geopolitical instability...

14 Huhti 202514min

Advancing SA's Defence Capabilities: Fostering a Vibrant Defence and Space Research and Innovation Ecosystem - Matt Opie -  Episode 128

Advancing SA's Defence Capabilities: Fostering a Vibrant Defence and Space Research and Innovation Ecosystem - Matt Opie - Episode 128

In this episode, we join Matt Opie in a deep dive into the future of defence innovation and workforce development in South Australia. This episode explores key defence and space sector priorities for ...

7 Huhti 202518min

'Future Health': Driving Service Excellence and Intuitive Interactions to Build Trust and Deliver the Next Generation of Health Care - Susan Pearce - Episode 127

'Future Health': Driving Service Excellence and Intuitive Interactions to Build Trust and Deliver the Next Generation of Health Care - Susan Pearce - Episode 127

Join Susan Pearce as she explores the future of personalised, digitally enabled healthcare in New South Wales, unpacking key successes and priorities for 2025. In this episode, she discusses how value...

24 Maalis 202523min

Workforce Challenges in Canadian Healthcare - Danielle Sanagan - Episode 126

Workforce Challenges in Canadian Healthcare - Danielle Sanagan - Episode 126

In this episode, Danielle from Trillium Health Partners discusses strategies for addressing workforce challenges in Canadian healthcare. She shares insights on optimizing staffing models through flexi...

17 Maalis 202514min

Suosittua kategoriassa Liike-elämä ja talous

sijotuskasti
mimmit-sijoittaa
psykopodiaa-podcast
rss-rahapodi
ostan-asuntoja-podcast
rss-rahamania
herrasmieshakkerit
rahapuhetta
rss-laakispodi
rss-sisalto-kuntoon
rss-sami-miettinen-neuvottelija
leadcast
rss-lahtijat
rss-bisnesta-bebeja
rss-seuraava-potilas
sijoituspodi
rss-karon-grilli
rss-juurisyy-johtamisesta-kilpailuetua
rss-draivi
rss-johtoajatuksia